Commercial Escrow Officer (Hybrid)

First American; Indianapolis (IN); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO / Paid sick leave

Stock purchase plan

Job summary

First American’s National Commercial Services in Indianapolis is seeking a Commercial Escrow Officer to manage and process commercial escrow accounts, ensuring accurate handling of funds and documentation.

You will collaborate with buyers, sellers, and lenders, complete complex transactions, and help mitigate risk by coordinating with underwriting and legal teams, while delivering exceptional customer service.

Qualifications

• 2–4 years of escrow experience, preferably in commercial transactions.
• Excellent verbal and written communication with clients and lenders.
• Strong problem solving, organization, and attention to detail.
• Ability to navigate internal resources and adapt to new software and technologies.
• May require escrow officer certification depending on state.
• Comfortable with proprietary programs and new software applications.

Responsibilities

• Grow and service the business by delivering outstanding customer service.
• Execute simple and complex commercial real estate escrow transactions between buyer, seller, and lender.
• Collaborate with Underwriting to monitor and mitigate risk.
• Ensure funds are properly accounted for and disbursed per contract terms.
• Complete closing by reviewing, filing documents, and distributing final statements.
• Prepare regular escrow status reports for involved parties.
• Prepare legal documents for closure of the sale.
• Follow regulatory requirements and enforce adherence.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Team collaboration

Attention to detail

Education

High School Diploma/Equivalent

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Work as a dynamic team providing best in class service and support in the commercial real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. We are looking to add a Commercial Escrow Officer to our growing team in Indianapolis. In this role, you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.

What You’ll Do

• Continually grow and service the business by providing outstanding customer service
• Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender
• Work cross-functionally with Underwriting to monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract
• Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Prepare legal documents for the closure of the sale
• Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

What You’ll Bring

• 2-4 years of escrow related experience as an Escrow Officer, preferably in Commercial
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships
• Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues
• May require escrow officer certification dependent upon state
• Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies
• Thrives in contributing to a team, working together to deliver beyond customer expectations
• High School Diploma/Equivalent

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $28.09 - $37.44 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.