Commercial Collector I

Peoples Bank; Paintsville (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Peoples Bank is seeking a seasoned professional to lead commercial loan and lease collections and related servicing. You will devise strategies to resolve delinquency, mitigate risk, and improve recoveries while maintaining exceptional customer service.

The role requires strong negotiation, with the ability to interact with senior leaders of national corporations. The position offers 40 hours/week, with travel up to 10%, in a dynamic community bank setting.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5+ years of related experience in commercial collections or as a loan officer, workout banker, credit analyst, or underwriter.
• Knowledge of banking regulations, state collection laws, and bankruptcy law.

Responsibilities

• Identify, evaluate and resolve commercial delinquencies and manage escalated collection matters with tailored strategies.
• Review loan or lease documents, payment histories, covenants, financial statements and defaults.
• Initiate collection calls and maintain professional communication and records.
• Collaborate with lines of business to reduce delinquency and improve asset quality.
• Coordinate with attorneys to enforce rights and remedies as needed.
• Travel up to 10% may be required.

Skills

Bachelor's degree

5+ years experience

Commercial loans

Banking regulations

Credit analysis

Negotiation

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Collections software

Job description

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
• TIME's America's Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

This position will be responsible for commercial loan and lease collections and related servicing. Will devise and execute effective collection strategies designed to efficiently resolve commercial delinquency, mitigate risk, and ameliorate recoveries while minimizing expense and maintaining excellent customer service. The position requires the candidate have strong negotiating skills, with the ability to interact confidently and effectively with senior leaders of prominent national corporations.

Job Duties:

• Will identify, evaluate and resolve commercial delinquencies and manage escalated collection matters, tailoring unique strategies and negotiating complex payment arrangements to resolve delinquent accounts.
• Responsible for reviewing and analyzing loan or lease documents, payment histories, past dues, collateral and inspections, monetary compliance/defaults, covenant(s) compliance, financial statement reporting, maturities, forbearance agreements, bankruptcy, and other legal proceedings.
• Will initiate collection calls and resolve delinquencies while demonstrating proper phone etiquette, written and verbal communication skills.
• Maintain current and accurate records of all collection related communications and activities, including but limited to, actionable treatment strategies.
• Will devise and execute effective collection strategies. Recommend workout solutions and/or loan or lease modifications, implement orderly liquidation/exit or rehabilitation plans, manage foreclosures, replevin actions and repossessions.
• Collaborate with line of business partners to ensure proactive risk management and devise and implement strategy for delinquency reduction and over all asset quality improvement.
• Responsible for managing internal and external resources to effectively control expenses.
• Will provide timely and accurate reporting to senior management.
• Will be responsible for executing duties in compliance with internal policies and procedures in addition to applicable regulatory requirements.
• Will coordinate and collaborate with attorneys to enforce rights and remedies, as necessary.
• Will handle administrative functions as needed for the Specialty Finance or Special Assets Department(s), including but not limited to, preparation of correspondence (notices of default, demand, reservation of rights, etc).
• Will perform special projects as assigned.
• Travel- (<10%) may be required.

Schedule Work Hours: 40 hours/week, M-F

Job Skills and Preferred Qualifications:

• Bachelor's degree or equivalent work experience required.
• 5+ years of related experience in commercial collections or as a loan officer, workout banker, credit analyst, or underwriter.
• Working knowledge of the following:
• Commercial Loans and Leases (Commercial and Industrial, Real Estate, Health Care and Energy)
• Bankruptcy
• Lending laws and risks associated with troubled credits
• State collection laws
• Foreclosure and Article 9 sale processes
• Banking regulations
• Credit approvals
• Loan documentation
• Collateral valuation
• Banking policy
• Accounting and cash flow analyses
• Must be proficient using collections software and CRM systems.
• Must possess highly developed interpersonal skills.
• Strong attention to detail with organizational skills.
• Thorough underwriting, accounting and cash flow analytic skills.
• Developed listening, problem solving and time management skills.
• Ability to clearly and succinctly communicate with proper grammar (excellent written, oral and presentation skills)
• Ability to work independently and properly prioritize duties with minimal guidance/supervision but also be a team player to ensure departmental goals are achieved.

Basic Qualifications:

• Bachelor's degree or equivalent work experience required.
• 5+ years commercial collection and customer service experience.
• Knowledge of banking regulations, state collection laws, and bankruptcy law.

Equal Opportunity Employer M/F/Disabled/Vet;