Commercial Client Administrator

Hancock Whitney Corp.; Mobile, Northern (AL, KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Hancock Whitney Corp. in Mobile, AL seeks a Commercial Client Administrator to support Relationship Managers and provide daily client service to business clients.

You will handle administrative tasks, assist with loan documents, and help ensure compliance and accurate client records. The role involves coordinating with underwriting, compliance, and operations, while staying informed about merchant services, treasury management, and wealth offerings.

Qualifications

• High school diploma or equivalent; 1 year of related support experience preferred.
• Basic knowledge of financial statements.
• Ability to learn loan documentation processes and systems.
• Proficient in Microsoft Office Suite and banking systems.

Responsibilities

• Serve as the primary point of contact for client inquiries and escalate complex issues as needed.
• Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance.
• Assist in the preparation of loan documents, credit agreements, and other banking materials.
• Support relationship managers with client onboarding and documentation verification.
• Coordinate workflows using platforms such as nCino and Salesforce to maintain client records.

Skills

Communication skills

Organizational skills

Able to work under pressure

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office Suite

nCino

Salesforce

Job description

## Commercial Client AdministratorApplylocations: Dauphin Street / I-65 - Mobile, ALtime type: Full timeposted on: Posted Todayjob requisition id: R017438Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.**JOB FUNCTION / SUMMARY:**The Commercial Client Administrator provides essential support to Relationship Managers and direct day-to-day client service to business clients. This role ensures seamless operations and superior client service by performing administrative and transactional tasks, including accurate handling of tasks with potential financial exposure to the bank.**ESSENTIAL DUTIES & RESPONSIBILITIES:*** Serve as the primary point of contact for client inquiries, resolving routine issues and escalating complex matters as needed.* Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance with internal policies and regulatory requirements.* Assist in the preparation of loan documents, credit agreements, and other banking-related materials.* Monitor account activity and follow up on discrepancies or required client actions.* Support relationship managers with client onboarding, including collecting and verifying required documentation.* Use operational platforms such as nCino and Salesforce to coordinate workflows and maintain accurate client records.* Assist clients with loan payments, transfers, and account setup, ensuring appropriate authorization.* Collaborate with internal teams such as underwriting, compliance, and operations to ensure timely delivery of client services.* Maintain knowledge of bank products, including merchant services, treasury management, and wealth management.* Support fraud monitoring efforts, including red flag activity and preparing Enhanced Due Diligence forms.**MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:*** High school diploma or equivalent; Associate’s degree preferred.* 1 year of related support experience, preferably in a financial institution.* Basic knowledge of financial statements.* Ability to learn loan documentation processes and systems.* Proficient in Microsoft Office Suite and banking systems.* Strong communication and organizational skills.**ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:*** Ability to work under stress and meet deadlines* Ability to operate related equipment to perform the essential job functions* Ability to read and interpret a document if required to perform the essential job functions* Ability to travel if required to perform the essential job functions* Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.### About UsWhen you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: *You can grow. You have a voice. You are important.* You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: *Honor & Integrity*, *Strength & Stability*, *Commitment to Service*, *Teamwork*, and *Personal Responsibility*.A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas.Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us.Let our legacy lead to your future. Apply now. Learn more at hancockwhitney.com/ourstory