Commercial Casualty Supervisor, Complex Claims - Remote

CSAA Insurance Group; Oregon; Hybrid; USD 111,000 - 123,000; Full time

Benefits offered by this job

Remote work

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims - Remote. You will supervise complex auto and commercial injury claims, often across multiple states, providing guidance on coverage and settlements while coordinating across teams and partner states.

You will lead claims operations, monitor performance, ensure compliance with regulations, and collaborate with brokers to maintain strong relationships while delivering results.

Qualifications

• 5+ years in progressively responsible claims supervision.
• 7+ years of complex casualty claims experience.
• Technical expertise in handling casualty claims of varying complexity.
• HS/GED or 3 years virtual customer service experience.
• Adjuster license for applicable states or obtaining within 90 days.

Responsibilities

• Oversee investigations, evaluation, negotiation, and resolution of auto and commercial claims.
• Provide guidance on coverage, liability, and settlement authority for complex cases.
• Direct multi-state operations and staffing across shifts.
• Monitor performance against service standards and QA metrics.
• Lead liaison with clients and brokers; manage relationships.

Skills

Claims leadership

Supervisory experience

Casualty claims

Virtual management

Team supervision

Education

HS/GED

3 years virtual customer service

Job description

Commercial Casualty Supervisor, Complex Claims - Remote

Requisition Number R8073

Location Texas - Home Teleworkers
Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 19 more}

Job InformationWe're Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today's evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We're looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.We are actively hiring for a Commercial Casualty Supervisor, Complex Claims - RemoteYour Role: As a Commercial Casualty Supervisor, Complex Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative's authority. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Your Work

Operations Management

• Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
• Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
• Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
• Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
• Monitor claims quality and customer service performance through file reviews, Quality Assurance Reports (QARs), surveys, and feedback to identify opportunities for improvement.
• Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance (DOI) regulations, communicating and implementing changes as needed.
• Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
• Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.
• Supports staffing and financial management through recruitment, interviewing, hiring decisions, budget planning, and oversight of internal and external resources.
• Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers, building and maintaining strong business relationships.

Performance Management

• Identifies employee training needs and coordinates development opportunities to strengthen job-related skills, performance, and customer service.
• Promotes employee growth and development through coaching, mentoring, ongoing feedback, and recognition of individual and team achievements.
• Manages employee performance through formal evaluations, performance appraisals, and recommendations regarding compensation, promotions, and terminations.
• Communicates and enforces organizational policies and procedures, administering counseling, disciplinary measures, and corrective actions in partnership with management and Human Resources.

Claims Procedures

• Oversees claim investigations and resolution, making coverage determinations on matters ranging from simple to complex.
• Ensures compliance with Commercial Auto claims procedures, company policies, and Department of Insurance (DOI) regulations across multiple states.
• Oversees the timely investigation and resolution of DOI, company, and customer complaints.

Casualty Litigation Oversight

• Oversees the performance of internal and external counsel, ensuring effective management of defense costs, legal billing, and fee arrangements.
• Manages client communications and collaboration on litigation matters involving the client, ensuring alignment on resolution strategies.
• Monitors and reports on the status of extra-contractual cases to internal and external Executive Committees.

Leadership & Culture

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills:

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you:

• Bachelor's degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive .Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Mobilitas is an equal opportunity employer.

The national average salary range for this position is $110,700.00-$123,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $110,700.00-$147,500.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.