Commercial Bkg Client Rep 4

U.S. Bank; Town of Brookfield (WI); On-site; USD 68,000 - 84,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave accruals

Job summary

U.S. Bank is seeking an experienced Commercial Banking Service Specialist to support business banking clients with Treasury Management and commercial banking products.

This role serves as a key operational partner for clients and internal partners while providing exceptional customer service and relationship support. The position focuses on servicing requests, managing accounts, and ensuring regulatory compliance, with collaboration across Relationship Managers.

Qualifications

• Prior banking experience.
• Experience supporting business or commercial banking customers.
• Knowledge of treasury management products.
• Strong customer service experience.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities.

Responsibilities

• Assist commercial banking customers with servicing requests and account maintenance.
• Support clients with Treasury Management products and services.
• Process and resolve issues involving ACH, wires, Positive Pay, and related banking services.
• Research and resolve client inquiries.
• Build strong partnerships with Relationship Managers and internal partners.
• Deliver exceptional customer service while managing multiple priorities.
• Participate in operational and process improvement initiatives.
• Maintain regulatory and compliance standards.
• Serve as a trusted client resource across commercial banking products.

Skills

Banking experience

Commercial banking

Customer service

Communication skills

Prioritization

Treasury management

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking an experienced Commercial Banking Service Specialist to support business banking clients with treasury management and commercial banking products. This role serves as a key operational partner for clients and internal partners while providing exceptional customer service and relationship support.

Core Responsibilities

• Support commercial banking customers with servicing requests and account maintenance.
• Assist clients with Treasury Management products and services.
• Process and resolve issues involving ACH, wires, Positive Pay, and related banking services.
• Research and resolve client inquiries.
• Build strong partnerships with Relationship Managers and internal partners.
• Deliver exceptional customer service while managing multiple priorities.
• Participate in operational and process improvement initiatives.
• Maintain regulatory and compliance standards.
• Serve as a trusted client resource across commercial banking products.

Required Qualifications

• Prior banking experience.
• Experience supporting business or commercial banking customers.
• Knowledge of treasury management products.
• Strong customer service experience.
• Ability to manage competing priorities.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Commercial banking experience.
• ACH, wire, and treasury services experience.
• Internal U.S. Bank experience.
• Demonstrated career progression and growth.
• Experience working in fast-paced operational environments.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $33.01 - 40.35

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.