Commercial Banking Representative II

First Interstate Bank; Greeley (CO); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401(k)

Paid time off

11 paid holidays

Job summary

First Interstate Bank in Colorado seeks a client-focused professional to serve as the primary daily contact for commercial banking clients, assisting Relationship Managers with servicing large and complex loan portfolios. You will handle client calls, inquiries, and transactions, and support loan applications with required documents.

In this role you will contribute to client satisfaction, perform portfolio reviews, and help ensure accurate reporting while adhering to bank policies and

Qualifications

• High school diploma or equivalent with 3+ years banking experience.
• Advanced understanding of credit products, bank systems, and commercial lending.
• Familiarity with federal regulations, credit policy, and bank procedures.

Responsibilities

• Handle day-to-day client calls, transactions, and issue resolution.
• Respond to account inquiries and perform maintenance and research.
• Process transactions within delegated authority and escalate when needed.
• Prepare loan applications with requested supporting documents.
• Reconcile client accounts and monitor exceptions to policy.
• Support Relationship Managers with portfolio reviews and reporting.

Skills

Client relations

Oral and written communication

Attention to detail

Time management

Problem solving

Proficiency with PCs

Education

High school diploma or equivalent

3+ years banking experience

Advanced understanding of credit products

Tools

Banking systems

Job description

SUMMARY

This position functions as the primary daily contact between commercial banking clients and the Bank, assisting Commercial Relationship Managers with servicing large and complex loan portfolios. Its duties include maintaining and expanding client relationships by providing overall client support services, proactively maximizing client satisfaction, and encouraging expansion of the relationship.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Handles day‑to‑day client calls, client transactions, and client problem resolution.
• Responds to client account inquiries, performs account maintenance and research, and resolves client problems.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager any requests outside specified norms or items requiring the Relationship Manager’s signature or approval.
• Transactions may include transfers, withdrawals, distributions, payments, fee waivers/fee refunds, client overdrafts, monitoring reports, and other loan and account operations requested by clients.
• With limited direction, assists in obtaining necessary information to submit loan applications, such as financial statements, tax returns, and business documentation.
• Works with outside vendors, such as attorneys or title companies.
• Runs daily, weekly, monthly, and quarterly reports.
• Reviews reports for accuracy and compliance and takes action to update systems or make other corrections.
• Assists with development and maintenance of procedures and training materials.
• Supports the Commercial Relationship Manager with complex client relationship reviews and portfolio management.
• Reconciles client accounts, enters client financial data into databases, and monitors exceptions to company policies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent and three plus (3+) years of banking experience, or an equivalent combination of education and experience.
• Advanced understanding of credit products, bank systems, and commercial lending.
• Exhibits sophisticated understanding of applicable federal regulations, credit policy, and bank policies and procedures.

OTHER SKILLS & REQUIREMENTS

• Ability to work effectively in a fast‑paced, production environment.
• Strong organizational skills, time‑management skills, and strong attention to detail.
• Strong interpersonal skills, including oral and written communication and problem‑solving.
• Proficiency with personal computers and related software packages.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates and percentages, and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The employee is regularly required to talk, hear, stand, walk, and use hands to finger, handle, or feel. The employee frequently sits. The employee occasionally reaches with hands and arms, stoops, kneels, crouches, or crawls. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment is usually moderate in noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION & BENEFITS

Pay range: $23.61 to $35.42 per hour in Colorado, depending on job‑related knowledge, skills, education, and geographic location. Benefits include medical, dental, vision, short‑term and long‑term disability benefits, life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), paid time off (new hires accrue at .069 per hour worked, approximately 18 days per year inclusive of paid sick time), and up to 11 paid federal holidays. For more information about our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.

EEO STATEMENT

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual’s merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre‑employment screenings, including a background check. First Interstate Bank participates in E‑Verify, which requires new employees to verify their identity and employment eligibility through the system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).