Commercial Banking Representative II

First Interstate Bank; Clive (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

First Interstate Bank in Clive, IA (University Ave) and Fort Dodge, IA Downtown welcomes applications for a Commercial Banking Representative II. You will be the primary contact for clients, support Relationship Managers, and help service loans of all types.

You will handle client inquiries, process transactions, gather loan documentation, ensure compliance, and prepare meeting materials. Excellent credit knowledge, communication, and attention to detail are essential; training provided and

Qualifications

• Advanced understanding of credit products, bank systems and commercial lending.
• Knowledge of applicable regulations and bank policies.
• Ability to work effectively in a fast-paced production environment.
• Strong organizational skills and time management with attention to detail.
• Strong interpersonal and written communication skills.
• Proficient with personal computers and banking software.

Responsibilities

• Handles day-to-day client calls, transactions, and problem resolution.
• Executes client transactions within delegated authority and escalates for RM approval as needed.
• Assists in obtaining information for loan applications and coordinates with vendors.
• Specializes in loan documentation and maintains accurate digital records.
• Prepares client meeting materials and ensures signatures and regulatory compliance.
• Submits complete documentation for loan approvals and funding processes.
• Keeps Director/Unity Client documentation up-to-date and accurate.
• Generates daily/weekly/monthly reports and reviews for accuracy and compliance.
• Supports relationship managers with validation of legal entities and collateral documents.
• Maintains knowledge of policy requirements and participates in required trainings.

Skills

Credit products knowledge

Bank systems

Commercial lending

Time management

Attention to detail

Interpersonal communication

Problem solving

PC proficiency

Education

High School Diploma or GED

Job description

This position is located at ourClive, IA University Ave. branch or Fort Dodge, IA Downtown branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Commercial Banking Representative II functions as a primary contact between commercial banking clients and the Bank, and assists Commercial Relationship Managers with servicing the client, for all loan types including large and complex loan portfolios. Responsible for maintaining and expanding the relationship with clients by providing overall client support services. Works proactively to maximize client satisfaction and encourage expansion of the relationship. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard procedures. Essential duties are performed individually with limited supervision required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles day-to-day client calls, client transactions, and client problem resolution. Responds to client account inquiries, performs account maintenance and researches/resolves client problems.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager (RM) any requests outside specified norms or items requiring Relationship Manager signature or approval. Transactions may include transfers, withdrawals, distributions, wire transfers, payments, fee waivers/fee refunds, client overdrafts, monitoring reports, and other loan and account operations requested by clients.
• Assists in obtaining necessary information to submit loan applications, such as financial statements, tax returns and business documentation. May also work with outside vendors, such as attorneys or title companies, UCC searches, title work, OFAC Environmental Reports, appraisals, and flood determinations. May work with outside counsel, title companies, other product vendors, etc. to request documents needed for loan requests, when applicable.
• Specializes in loan documentation and ensures accuracy in loan documents and legal loan file. To include reviewing documents, organizing legal loan documents, and supporting information, and accuracy in digital records.
• Prepares and/or reviews client account documents for meetings between the RM and the client, focusing on completion of signatures, accuracy, and fulfillment of standard regulatory and compliance guidelines.
• Submits complete and accurate requests for documentation in accordance with the loan approval, ensuring all appropriate supporting documents are available in Director/Unity Client, including but not limited to loan approval, Borrower, Guarantor, and Grantor entity documents, collateral reports, and all other information necessary to generate loan documents.
• Provides complete packages to Loan Servicing for Boarding/Funding, ensuring appropriate GLs are credited for fees collected.
• Ensures all documentation is uploaded to Director/Unity Client timely, imaged files are complete.
• Creates ticklers in Credit Track in accordance with the loan agreement & guaranty requirements and assists Relationship Manager with obtaining required information to clear ticklers.
• Supports commercial relationship managers and group managers with review and certification of; legal entity validation (dba, partnership, S-Corp, C-Corp, LLC, and trusts), real estate collateral documentation (title commitment, environmental reports, hazard insurance, and appraisals), UCC and titled collateral validation.
• Supports commercial relationship managers and group managers with treasury and deposit products in partnership with internal bank Treasury, Retail Banking teams and other business line referral programs including payment and wealth products.
• Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with clients to understand each client's normal account activity, as appropriate for this position.
• Maintains working knowledge of all regulatory, legal, and Credit Policy requirements to ensure all applications, documentation and loan accounts are compliant.
• Participates in internal and external training to maintain knowledge of Bank products; attends operational and exception meetings and keep abreast of all credit policies and changes.
• Maintains positive working relationship with peers and other business unit team members.
• Generates or obtains daily, weekly, monthly, and quarterly reports as assigned. Reviews reports for accuracy and compliance and takes action to update systems or make other corrections.
• May reconcile client accounts, enter client financial data into databases, and monitor exceptions to company policies.
• Maintains a thorough knowledge of key software systems and other Loan Operating Systems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced understanding of credit products, bank systems and commercial lending.
• Exhibits a sophisticated understanding of applicable federal regulations, credit policy and bank policies and procedures.
• Ability to work effectively in a fast-paced production environment.
• Strong organizational skills, time management skills and strong attention to detail.
• Strong interpersonal skills including oral and written communication.
• Problem solving skills.
• Proficiency with personal computers and related software packages.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• 4-6 years banking experience and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required