Commercial Banking Representative I

First Interstate Bank; Cedar Rapids (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank is seeking a Commercial Banking Representative I to serve as a primary contact for commercial banking clients with basic loan portfolios. You will assist Relationship Managers with servicing clients, prepare loan documents, and coordinate with lenders to ensure accurate, compliant files.

The role involves handling transactions, client inquiries, and supporting the loan process from application to closing, in a dynamic banking environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years banking experience or equivalent.
• Basic understanding of credit products, bank systems and commercial lending.
• General understanding of applicable federal regulations, credit policy and bank policies.
• Strong organizational and time management skills.
• Strong interpersonal and written communication skills.
• Problem solving skills.
• Proficiency with personal computers and related software packages.

Responsibilities

• Handles day-to-day client calls, client transactions, and problem resolution.
• Executes client transactions within delegated authority and flags requests outside norms to the Relationship Manager.
• Prepares/reviews client account documents for RM meetings with focus on signatures, accuracy and compliance.
• Assists in obtaining documentation to submit loan applications, including financial statements and tax returns.
• Specializes in loan documentation and maintains accuracy in loan files.
• Submits complete documentation for loan approval and coordinates with Lending teams.
• Maintains regulatory and policy compliance across applications and accounts.
• Supports RMs with documentation validation and treasury/deposit product integration.

Skills

Credit products knowledge

Bank systems understanding

Regulatory knowledge

Organizational skills

Interpersonal skills

Problem solving

PC proficiency

Education

High School Diploma or GED

Job description

This position may be located in Cedar Rapids, IA, North Liberty, IA or Sioux Falls, SD.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

SUMMARY

The Commercial Banking Representative I functions as a primary contact for commercial banking clients with basic loan portfolios and assists Commercial Relationship Managers with servicing those clients. Responsible for maintaining and expanding the relationship with clients by providing overall client support services. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard procedures. Essential duties are performed individually or with direct supervision, based on the individual's experience level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles day-to-day client calls, client transactions, and client problem resolution. Responds to client account inquiries, performs account maintenance and researches/resolves client problems.
• Executes client transactions within delegated authority or applicable department guidelines, escalating to the assigned Relationship Manager (RM) any requests outside specified norms or items requiring Relationship Manager signature or approval. Transactions may include: transfers, withdrawals, distributions, wire transfers, payments, fee waivers/fee refunds, client overdrafts, monitoring reports, and other loan and account operations requested by clients.
• Prepares and/or reviews client account documents for meetings between the RM and the client, focusing on completion of signatures, accuracy, and fulfillment of standard regulatory and compliance guidelines.
• Assists in obtaining necessary information to submit loan applications, such as financial statements, tax returns and business documentation. May also work with outside vendors, such as attorneys or title companies; UCC searches, title work, OFAC Environmental Reports, appraisals, and flood determinations. May work with outside counsel, title companies, other product vendors, etc. to request documents needed for loan requests, when applicable.
• Specializes in loan documentation and ensures accuracy in loan documents and legal loan files. To include reviewing documents, organizing legal loan documents, and supporting information, and accuracy in digital records.
• Submits complete and accurate requests for documentation in accordance with loan approval, ensuring all appropriate supporting documents are available in Director/Unity Client, including but not limited to loan approval, Borrower, Guarantor, and Grantor entity documents, collateral reports, and all other information necessary to generate loan documents.
• Provides complete packages to Loan Servicing for Boarding/Funding, ensuring appropriate GLs are credited for fees collected.
• Ensures all documentation is uploaded to Director/Unity Client timely and imaged files are complete.
• Creates ticklers in Credit Track in accordance with the loan agreement & guaranty requirements and assists Relationship Manager with obtaining required information to clear ticklers.
• Supports commercial relationship managers and group managers with review and certification of legal entity validation (dba, partnership, S-Corp, C-Corp, LLC, and trusts), real estate collateral documentation (title commitment, environmental reports, hazard insurance, and appraisals), UCC and titled collateral validation.
• Supports commercial relationship managers and group managers with treasury and deposit products in partnership with internal bank Treasury, Retail Banking teams and other business line referral programs including payment and wealth products.
• Generates or obtains daily, weekly, monthly, and quarterly reports as assigned. Reviews reports for accuracy and compliance and updates systems or makes other corrections.
• May reconcile client accounts, enter client financial data into databases, and monitor exceptions to company policies.
• Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, and procedures. Actively participates in any required corporate and business line training in these areas. Understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with clients to understand each client's normal account activity, as appropriate for this position.
• Maintains working knowledge of all regulatory, legal, and Credit Policy requirements to ensure all applications, documentation and loan accounts are compliant.
• Participates in internal and external training to maintain knowledge of Bank products; attends operational and exception meetings and keep abreast of all credit policies and changes.
• Maintains positive working relationship with peers and other business unit team members.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic understanding of credit products, bank systems and commercial lending.
• Exhibits a general understanding of applicable federal regulations, credit policy and bank policies and procedures.
• Ability to work effectively in a fast-paced production environment.
• Strong organizational skills, time management skills and strong attention to detail.
• Strong interpersonal skills including oral and written communication.
• Problem solving skills.
• Proficiency with personal computers and related software packages.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• 1-3 years banking experience and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required