Commercial Banking Client Representative

Usbank; Town of Brookfield (WI); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Parental leave

401(k)

Paid vacation

Holiday opportunities

Adoption assistance

Leave accruals

Job summary

U.S. Bank is seeking a Commercial Banking Client Representative to serve as the primary contact for corporate and small business clients, focusing on treasury management services and servicing requests.

You will investigate issues, partner with internal teams, and provide a high-quality client experience in a fast-paced environment. The role requires strong customer service skills, the ability to learn treasury products, and excellent multitasking and communication abilities.

Qualifications

• Customer service, call center, banking operations, treasury support, or commercial banking experience.
• Strong verbal and written communication skills.
• Demonstrated ability to solve problems independently and think critically.
• Technical aptitude and comfort learning new systems and applications.
• Ability to multitask and manage competing priorities.
• Positive attitude and commitment to delivering an exceptional client experience.

Responsibilities

• Serve as a primary service contact for commercial, corporate, and business banking clients.
• Provide support for treasury management products and services.
• Research and resolve client issues while ensuring a positive and professional experience.
• Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
• Collaborate with internal partners to resolve complex servicing requests.
• Manage multiple client inquiries while maintaining accuracy and attention to detail.
• Learn and apply knowledge of treasury products, processes, and servicing procedures.
• Build strong relationships with clients through proactive communication and effective problem resolution.

Skills

Treasury management

Customer service

Commercial banking

Technical aptitude

Problem solving

Communication skills

Multi-tasking

Relationship building

Tools

Treasury systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Location

Portland, OR | Cincinnati, OH | Brookfield, WI

Job Description

At U.S. Bank, we're committed to helping our clients and communities thrive. As a Commercial Banking Client Representative, you'll serve as a trusted resource for commercial, corporate, and small business clients utilizing treasury management products and services.

In this role, you will be the primary point of contact for clients seeking assistance with treasury-related products, technical issues, and servicing requests. You will investigate and resolve client concerns, partner with internal teams to provide solutions, and deliver a high-quality customer experience while managing multiple priorities in a fast-paced environment.

Successful candidates bring strong customer service skills, technical aptitude, problem-solving abilities, and a desire to learn complex banking products. This position offers the opportunity to develop expertise in treasury management services while supporting some of U.S. Bank's most valued commercial clients.

Primary Responsibilities

• Serve as a primary service contact for commercial, corporate, and business banking clients.
• Provide support for treasury management products and services.
• Research and resolve client issues while ensuring a positive and professional experience.
• Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
• Collaborate with internal partners to resolve complex servicing requests.
• Manage multiple client inquiries while maintaining accuracy and attention to detail.
• Learn and apply knowledge of treasury products, processes, and servicing procedures.
• Build strong relationships with clients through proactive communication and effective problem resolution.

Preferred Qualifications

• Customer service, call center, banking operations, treasury support, or commercial banking experience.
• Strong verbal and written communication skills.
• Demonstrated ability to solve problems independently and think critically.
• Technical aptitude and comfort learning new systems and applications.
• Ability to multitask and manage competing priorities.
• Positive attitude and commitment to delivering an exceptional client experience.

Work Environment

• Operating hours for the team are 7:00 AM to 7:00 PM Central Time .
• New hires should be flexible to work assigned schedules within those operating hours.
• Initial training is conducted onsite to support knowledge development and team integration.

Location Expectation

This role requires working from one of the listed U.S. Bank locations three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $28.99 - 35.43

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.