Commercial and Industrial Accounts Representative

Pedernales Electric Cooperative, Inc.; United States; Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Hybrid work options

Competitive benefits

KPI bonuses

Job summary

Pedernales Electric Cooperative, Inc. is seeking a Commercial Accounts Manager to identify, develop, and manage partnerships with large commercial and industrial members within the service territory.

The role focuses on energy management, rate analysis, project coordination, and delivering value through innovative rate designs while ensuring regulatory compliance with ERCOT and PUCT. Hybrid work options are available, with a minimum starting base pay of $90,080 plus KPI bonuses and competitive

Qualifications

• Bachelor’s degree in a related field or equivalent.
• At least three years of utility experience.
• Project management or administrative support experience preferred.

Responsibilities

• Serve as initial contact for commercial members on rates, billing, and power quality.
• Lead project liaison to manage utility service projects for commercial members.
• Design and analyze energy rates and billing data for energy management.
• Develop and manage process improvements within the commercial/industrial accounts.
• Coordinate regulatory compliance with ERCOT and PUCT.
• Maintain and analyze member data and support the Key Account Program.

Skills

Project management

Data analysis

Communication

Customer service

Time management

Team coordination

Problem solving

Education

Bachelor’s Degree in a related field

Tools

Billing software

Data analytics tools

Job description

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 S Ave F, Johnson City, TX 78636

Hybrid Work Options Available

$90,080.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for identifying, developing, and implementing partnerships with large commercial and industrial members on business operations, account services, rate and financial assessments, energy management, energy services, power quality, project management and development to expand commercial business within the Cooperative’s service territory.

Essential Duties & Responsibilities

• Serve as initial point of contact for commercial members and resolve issues on rates, billing, metering, power quality, service reliability, facility expansion or modification and internal operations
• Serve as project liaison with the members to manage utility service projects requested by commercial members
• Lead planning and consult on design and construction of electric distribution systems to serve commercial members
• Demonstrate knowledge and understanding of commercial members’ business operations to provide relevant information improving productivity and lowering costs
• Work with internal stakeholders regarding infrastructure planning, development, and growth
• Develop and manage process improvement projects across the Cooperative related to department functions with focus on commercial and industrial accounts
• Exhibit industry knowledge on program offerings and requirements regarding regulatory and oversight agencies including Electric Reliability Council of Texas (ERCOT) and the Public Utility Commission of Texas (PUCT)
• Coordinate and manage commercial member project regulatory compliance
• Analyze member meter and billing data for energy management, demand response, and billing programs
• Maintain databases of commercial members, including member contact information and interactions
• Support the Cooperative’s Key Account Program goals, initiatives, and continuous service offerings
• Maintain and analyze various utility data for internal and external business requirements
• Exhibit proficiency in utility CIS platform, billing structure, rates, and all applicable tariffs
• Exhibit proficiency within meter data management system and be able to analyze load data related to energy programs and utility resources
• Exhibit proficiency with data analytics, compilation, and presentation reporting used for member resources
• Analyze rates on a periodic basis to determine if they are appropriately applied and calculated
• Ensure that members’ usage is properly metered, billed on the appropriate rate schedule and recommend energy optimization options
• Prepare sample bills and other projections for new, existing, or prospective entities seeking to expand
• Facilitate the process of developing services for power quality, load shifting and improving load factor
• Develop business relationships and maintain awareness of industry trends and activities to help meet member needs
• Manage escalations on rate related questions from members
• Create training material and lead training effort on non-residential member items as necessary
• Assist in the development and implementation of new and innovative rates for commercial members
• Educate members on energy conservation and energy efficiency programs and initiatives and recommend ways to save energy and more effectively utilize electricity
• Serve as initial point of contact for commercial members during outages and work with Cooperative Operations personnel to assist members with outage management
• Create maps and visuals of commercial and industrial sites, community infrastructure, utility infrastructure, and other determinants impacting commercial and industrial developments
• Manage specific projects and other duties as assigned to the business unit
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

Supervisory and/or Leadership Responsibilities

May provide technical direction and project lead responsibilities.

Knowledge, Skills & Abilities

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of principles and processes for providing member service
• Knowledge of National Electrical Code
• Knowledge of fundamentals of the electric utility business and the cooperative business model
• Skilled in time management
• Skilled in prioritizing and managing changing priorities
• Skilled in electrical troubleshooting and energy auditing
• Ability to effectively communicate and coordinate meetings, presentations and events with varying levels of external stakeholders
• Exhibit professional conduct when performing tasks
• Ability to listen and understand information verbally and in writing
• Ability to calculate bills from current and proposed rate tariffs
• Ability to research and write
• Ability to work independently with limited supervision
• Ability to work in a team environment
• Ability to stay progressive in related job knowledge
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of electrical utility billing and process
• Skilled in project and task management
• Skilled in anticipating, identifying, analyzing and resolving conflict and problems
• Ability to accurately perform required tasks and meet deadlines
• Ability to work in a team environment, provide ideas and open feedback
• Ability to communicate effectively to groups and individuals, municipal leaders and staff, engineers, architects, contractors, developers, businesses, supervisors, employees and the general public.
• Ability to stay organized amid many evolving projects; detail-oriented and methodical with large amounts of data
• Ability to manipulate and analyze data
• Ability to stay progressive in related job knowledge
• Ability to work a non-traditional work schedule
• Ability to take initiative in a demanding and changing work environment with rapidly changing priorities
• Ability to work with minimal day to day supervision
• Ability to communicate effectively verbally and in writing
• Ability to maintain confidentiality

Minimum Qualifications - (Education, Experience)

• Bachelor’s Degree in a related field
• Three years of utility experience
• Project management or administrative support experience preferred
• Directly related experience may substitute for education
• Valid Drivers License

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand, reach with hands and arms, stoop and kneel
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 50 pounds
• The employee may be required to travel
• May be exposed to extreme temperatures
• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
• This position may be required to work more than 40 hours per week

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.