Commercial Account Manager - The Hive / Hive Operations

ALKEME Insurance; Sandy (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

ALKEME Insurance is seeking a Commercial Account Manager for The Hive/Hive Operations in Sandy, UT. This on-site role supports Sales Executives and clients with service needs and account changes, while handling applications, binders, and billing coordination.

The position requires a college degree with insurance experience or several years in the field, plus a Property & Casualty license and strong knowledge of products and markets.

Qualifications

• College degree with insurance experience or substantial insurance experience.
• Valid Property & Casualty Broker-Agent license required.
• Strong knowledge of insurance products, coverages, and markets.

Responsibilities

• Provide support to Sales Executives/Account Executives and clients on service needs.
• Process applications, binders, policies, endorsements, and related items with carriers.
• Assist with client communications, billing methods, and claims status follow-up.

Skills

Insurance knowledge

Communication

Detail oriented

Education

College degree

Property & Casualty license

Tools

Applied EPIC system

Job description

Position:Commercial Account Manager - The Hive / Hive Operations

Location: Sandy, UT

Job Description: Commercial Account Manager (The Hive / Hive Operations)

Job Title: Commercial Account Manager (The Hive / Hive Operations)

Location: On-site/In-person in Sandy, UT (The Hive) — 84070

Reports to: Executive Vice President

Department: Commercial Lines

FLSA Status: Hourly, Non-Exempt

Job Purpose:

The Commercial Lines Account Manager performs essential functions including supporting Sales Executives/Account Executives and assisting clients with service needs and account changes. This role requires service and marketing responsibilities while upholding the agency’s quality and service standards.

Key Responsibilities:

1. Servicing and Customer Service

• Provide technical support to Sales Executives/Account Executives in analyzing client needs.
• Occasionally accompany Sales Executives/Account Executives on prospect and client meetings.
• Complete applications in coordination with Sales Executives/Account Executives, submit applications to eligible carriers, and follow up to ensure timely quotations.
• Order and issue binders, certificates, policies, endorsements, and related items; verify accuracy and forward to clients with appropriate correspondence.
• Determine billing method (direct or agency) and invoice accordingly.
• Prepare summaries of insurance, schedules, and proposals.
• Review audits of policies, verify accuracy, and facilitate corrections between client and carrier as needed.
• Process incoming mail and phone requests, responding promptly within company guidelines.
• Handle cancellation requests, attempt to retain accounts, and process carrier notifications to ensure timely resolution.
• Assist clients in submitting first claims and follow up on claims status according to agency procedures.
• Maintain accurate and current information in the Applied EPIC system.

2. Personal and Organizational Development

• Set priorities and manage workflow to ensure efficient and accurate processing of responsibilities.
• Stay informed on industry developments, new products, legislation, coverages, and technology.
• Communicate effectively and cooperatively to support agency business goals.
• Maintain professional and effective relationships with clients, co-workers, vendors, and other business contacts.

Qualifications

Education & Experience

• College degree with a minimum of 3 years insurance experience, or a minimum of 5 years insurance experience.
• Valid Property & Casualty Broker-Agent license required.

Knowledge, Skills & Abilities

• Strong knowledge of insurance products, coverages, and markets.
• Ability to communicate effectively, verbally and in writing, to explain complex issues and interpret information.
• Ability to perform complex tasks with multiple variables.

Compensation

• Compensation range is based on working in-office in the state in which the position resides

Working Conditions

• Work is primarily office-based with extended periods of computer use.
• Must be able to pull or lift up to 15 pounds at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This is an At-Will position. Employment with Alkeme Intermediary Holdings, LLC may be terminated or changed at any time, with or without cause or prior notice.