Commercial Account Executive

Zendesk: Transform Customer & Employee Service with AI Agents; San Francisco (CA); Hybrid; USD 230,000 - 344,000; Full time

Job summary

Zendesk, based in San Francisco, seeks a Commercial Account Executive to lead full-cycle B2B SaaS sales across the Bay Area, combining AI-powered CX solutions with strategic account planning.

You'll build executive-level relationships, drive revenue growth, and promote AI adoption, while collaborating with product and marketing to deliver measurable ROI.

This hybrid role requires 3+ years of proven sales success, a BA/BS, willingness to travel, and a passion for transforming customer experiences.

Qualifications

• 3+ years of B2B sales or solution engineering experience in SaaS or AI tech.
• Proven success navigating complex sales cycles and renewals.
• Experience selling to VP and C-level executives, in-person or virtual.
• Strong presentation, negotiation, and closing skills.
• Entrepreneurial spirit with collaboration and growth mindset.

Responsibilities

• Drive top-line revenue growth by acquiring new Commercial customers in the Bay Area and expanding Zendesk’s footprint.
• Manage and nurture customer relationships to maximize satisfaction, retention, and long-term value.
• Promote AI adoption by demonstrating Zendesk’s intelligent CX platform and its ROI.
• Proactively identify cross-sell and upsell opportunities to maximize account revenue.
• Maintain a healthy pipeline and accurate forecasting to exceed revenue targets.
• Collaborate cross-functionally to align strategy and deliver exceptional outcomes.

Skills

B2B sales

SaaS/AI sales

Executive-level selling

Forecasting & pipeline

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Job description

Commercial Account Executive

Location: San Francisco, California, United States of America

Remote Type: Hybrid

Time Type: Full time

Job Description

Job Description

Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection.

We’re seeking a dynamic Commercial Account Executive to join our Bay Area focused Sales team. In this role, you’ll be instrumental in driving growth across one of the most innovative and tech forward regions in the world. You’ll help commercial organizations modernize their customer experience through cutting-edge AI and automation. Transforming how they connect with their customers at scale.

You will play a vital role in growing Zendesk’s Commercial account base, managing full cycle sales from prospecting through close, while expanding relationships with existing customers to deepen Zendesk’s impact across their business.

What You'll Be Doing:

• Drive top-line revenue growth by acquiring new Commercial customers across the Bay Area and executing strategies that expand Zendesk’s footprint within the tech ecosystem.
• Manage and nurture customer relationships to ensure maximum satisfaction, retention, and long-term success.
• Promote AI adoption by showcasing how Zendesk’s intelligent CX platform automates workflows, increases efficiency, and enhances human connection.
• Proactively identify and pursue opportunities to cross-sell and upsell AI-enabled solutions, maximizing account revenue and customer value.
• Leverage data insights, intent signals, and adoption analytics to target high-potential customers and strengthen retention and expansion.
• Understand and align Zendesk’s products with each customer’s business objectives, ensuring measurable impact and ROI.
• Lead complex and competitive sales cycles, using consultative and value-based selling to deliver compelling business outcomes.
• Maintain a healthy, well-qualified pipeline and accurate forecasting to consistently exceed quarterly and annual revenue goals.
• Build trusted relationships with executive-level stakeholders, positioning Zendesk as a strategic partner in CX and AI transformation.
• Collaborate cross-functionally with internal teams to enhance strategy, streamline execution, and deliver exceptional customer outcomes.
• Regularly track KPIs and deal progression to ensure high activity levels and sustainable growth across your territory.

What You Bring to the Role:

• BA/BS degree or equivalent experience required
• 3+ years of B2B sales or solution engineering experience, preferably in SaaS or AI technology, with a proven track record of exceeding sales targets.
• Demonstrated success navigating complex sales cycles and renewals, including value centric, multi month processes.
• Experience managing and expanding customer relationships across multiple decision making levels.
• Proven ability to sell to VP and C-level executives, both in-person and virtually, using consultative and data driven approaches.
• Exceptional presentation, negotiation, and closing skills.
• Entrepreneurial spirit with strong collaboration skills and a passion for continuous professional growth.
• Understanding of AI, automation, and CX technology trends with the ability to translate technical value into business outcomes.
• Proven experience developing and leveraging territory and account plans for sustained revenue growth.
• Familiarity with key sales tools such as Salesforce, Outreach, and Clari.
• Willingness to travel as needed across the Bay Area for customer and team engagements.

#LI-LM5

The US annualized OTE (On Target Earnings) range for this position is $230,000.00-$344,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.