Commerce Technical Implementation Manager II

Socket.dev; Tempe (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technical Implementation Manager II to guide complex technical integrations for the Commerce Platform Integrations team. You will work with clients and internal partners to deliver timely solutions and build strong relationships, supporting growth in payments technology.

This role emphasizes securing integrations, driving innovation, and leading cross-functional efforts in a fast-paced environment with a focus on client success and operational excellence.

Qualifications

• Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry.
• Expertise in modern authentication protocols, including OAuth2.0 and mTLS.
• Ability to interpret technical specifications and APIs for proprietary platforms.
• Experience with REST-based APIs and Open API Specifications.
• Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS.
• Detail-oriented problem solver with strong de-escalation skills.
• Confident communicator able to provide clear updates to mid and senior management.
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Lead integration testing with clients to define scope and test plans.
• Manage incoming demand via queue and time management.
• Collaborate with BD, Solution Specialists, and Relationship Management for client solutions.
• Lead recurring meetings and training to stay ahead of trends.
• Identify service gaps to improve testing and deliverables.
• Oversee department procedures and address gaps to boost efficiency.
• Provide clear updates and technical guidance to leadership.
• Foster collaboration, diversity, and inclusion within the team.
• Promote change by driving service and process improvements.
• Own project outcomes and manage escalations proactively.
• Build strong relationships with clients and internal partners for seamless integrations.

Skills

OAuth2.0

mTLS

REST APIs

OpenAPI Spec

AI/LLM

Tableau

Splunk

Datadog

AWS

Communication

Problem Solving

Education

Bachelor's degree

Tools

Swagger

YAML

JSON

GitHub

Job description

Transform the future of commerce by joining a team that leads the way in credit card processing technology. As a Technical Implementation Manager, you’ll be at the heart of integrating cutting-edge payment solutions for high-profile merchants. Your expertise will drive seamless platform integrations, foster strong client relationships, and deliver innovative solutions across multiple business lines. If you thrive in a fast-paced environment and want to make a real impact, this is your opportunity to shine. Let’s build the next generation of payment experiences together.

Job summary

As a Technical Implementation Manager II in the Commerce Platform Integrations team, you guide clients through complex technical integrations and ensure their success with our proprietary platform. You work closely with clients and internal partners, building strong relationships and delivering timely solutions. Your role is essential in driving innovation and supporting the growth of our payments business.

Job responsibilities

• Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
• Manage incoming demand efficiently through effective queue management and time management
• Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
• Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
• Identify and address service gaps to improve the testing experience and exceed team deliverables
• Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
• Provide clear updates and technical guidance to mid and senior management
• Foster a culture of collaboration, diversity, and inclusion within the team
• Promote change by driving improvements in service and process
• Take ownership of project outcomes and proactively manage escalations
• Build strong relationships with clients and internal partners to support seamless integrations

Required qualifications, capabilities, and skills

• Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
• Expertise in modern authentication protocols, including OAuth2.0 and mTLS
• Ability to interpret technical specifications and APIs for proprietary platforms
• Experience with REST-based APIs and Open API Specifications
• Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
• Detail-oriented problem solver with strong de-escalation skills
• Confident communicator able to provide clear updates to mid and senior management
• Ability to thrive in a fast-paced, deadline-driven environment

Preferred qualifications, capabilities, and skills

• Bachelor’s degree strongly preferred; robust work experience considered
• Experience diagnosing complex application, data, and network issues
• Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
• Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
• Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
• Formal project management skills or exposure to project management concepts (e.g., Project Management 101)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.