Commerce Platform Lead

Arhaus; Kentucky; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Arhaus is seeking a qualified Commerce Platform Lead to oversee Shopify platform strategy and ecosystem management. This role is key in ensuring platform health, scalability, and success in the multi-channel commerce strategy.

The ideal candidate will have 5+ years of Shopify experience and deep knowledge of technical architecture and integration complexities. Strong leadership and hands-on experience in the eCommerce environment are essential. Join Arhaus to embrace innovation and craftsmanship.

Qualifications

• 5+ years of hands-on Shopify experience in retail or omnichannel environments.
• Deep expertise in Shopify app ecosystem and third-party integrations.
• Familiarity with payment integrations like Shopify Payments or Adyen.

Responsibilities

• Serve as the internal subject matter expert for Shopify.
• Own platform administration and configurations.
• Monitor platform performance and manage escalations with Shopify support.

Skills

Shopify experience

eCommerce management

Technical architecture understanding

Partner management

Team leadership

Tools

Shopify Plus

Shopify POS

Shopify app ecosystem

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description:

Arhaus is looking for a Commerce Platform Lead, to serve as the expert responsible for platform strategy, configuration, ecosystem management, and long-term evolution. The lead will ensure platform health, scalability, and alignment with Arhaus’s multi-channel commerce strategy while partnering with internal stakeholders and external agencies to drive successful delivery and adoption.

This role owns end-to-end Shopify platform leadership across administration, architecture, ecosystem governance, and enablement.

Key fundamental skill sets and responsibilities include:

• Serve as the internal subject matter expert for Shopify, including platform capabilities, limitations, and best practices
• Own platform administration: configurations, user roles, permissions, store organization, and channel management
• Monitor platform performance, stability, and releases; manage escalation with Shopify support and account teams
• Establish governance for Shopify apps, integrations, and custom extensions, including evaluation, approval, and lifecycle management
• Maintain inventory and ownership of all platform components, dependencies, and integrations
• Partner with external agencies and SI partners on extension design, development decisions, and architecture tradeoffs
• Provide platform leadership on delivery milestones and ensure future scalability for enterprise platform migration
• Advise on headless commerce architecture, including Storefront API, Hydrogen/Oxygen, and multi-channel design
• Define standards, documentation, and best practices to drive consistency across the Shopify ecosystem
• Enable internal teams (product, engineering, business stakeholders) through training and guidance on platform usage
• Stay current on Shopify roadmap, releases, and partner ecosystem; provide forward-looking recommendations
• Build and scale a Shopify platform team over time, including defining structure, hiring profiles, and operating model

Requirements:

• 5+ years of hands-on Shopify experience across eCommerce and Shopify POS in a retail or omnichannel environment
• Experience with Shopify Plus or Enterprise environments, including multi-store and organization-level administration
• Deep expertise in Shopify app ecosystem, third-party integrations, and custom extensions
• Strong understanding of Shopify technical architecture: Storefront API, Admin API, Shopify Functions, Flow, Liquid, headless commerce patterns, and checkout extensibility
• Experience working alongside or managing external agencies or SI partners
• Familiarity with payment integrations such as Shopify Payments, Adyen, or similar platforms is preferred

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.