Commerce Architecture & Delivery Senior Manager I Agentic Commerce

Accenture; Chicago (IL); On-site; USD 123,000 - 261,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a Senior Manager in Customer Technology – Commerce to lead Agentic Commerce architecture, delivery, and scaling of AI-enabled commerce implementations. You will ensure production readiness, security, and tight integration with CRM, CDP, payments, orders, pricing, and fulfillment systems.

The role requires guiding distributed teams across AI, backend, data, cloud, and DevOps, shaping platform roadmaps, and delivering measurable ROI for global clients.

Qualifications

• 12+ years of enterprise-scale commerce delivery with multi-region programs.
• Proven leadership at Senior Manager level across large teams.
• Experience integrating AI-driven commerce in CRM/CDP/payments.

Responsibilities

• Define and lead Agentic Commerce architecture patterns across platforms.
• Translate AI commerce strategy into executable platform roadmaps.
• Oversee large distributed engineering and delivery teams.
• Ensure CI/CD and cloud deployments with Kubernetes.
• Engage with C-suite and client stakeholders to translate architecture into outcomes.

Skills

Leadership

Architecture

AI/Agentic

Program management

Cloud & DevOps

Stakeholder engagement

Tools

Salesforce

Adobe

SAP

Kubernetes

Cloud platforms

Job description

About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What’s in it for you

• Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Shape Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets
• Own end-to-end delivery—from architecture and roadmap through build, rollout, and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As an Agentic Senior Manager in Customer Technology – Commerce , you will own the architecture, delivery, and scaling of Agentic Commerce implementations , ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.

Commerce & Platform Leadership

• Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations
• Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Lead prototype‑to‑production transformations, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Establish enterprise‑grade standards for scalability, security, observability, and reliability of agentic systems
• Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps
• Oversee CI/CD, cloud‑native deployments, and Kubernetes‑based scaling on Azure, AWS, or GCP
• Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Embed policy-driven architecture including governance, compliance, auditability, and explainability
• Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
• Establish human‑in‑the‑loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Create industry‑specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Sponsor internal accelerators, reference architectures, and reusable components
• Engage C‑suite and senior client stakeholders, translating complex architectures into business outcomes
• Travel: As required for client support up to 50%
• Location: Primary residency within 90 minutes of an approved Accenture office

Who we are looking for

Qualifications

• 12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/23/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $132,500 to $302,400

Cleveland $122,700 to $241,900

Colorado $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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