Command Center Warehouse Specialist

Teleperformance USA; El Paso (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Teleperformance USA is seeking a technically capable onsite Facilities/Support professional for our El Paso, TX location. The role requires strong networking, hardware/software knowledge, and excellent communication skills to assist with IT-related tasks and ticketing processes.

We value reliable, detail-oriented individuals who can manage multiple tasks, lift up to 40 lbs, and uphold Teleperformance policies while delivering customer-focused service.

Qualifications

• Must have a strong understanding of communication (video, data and voice) networking components, PC hardware/software and operating systems.
• One year of Technical Support & Network service experience in a related field preferred.
• Knowledge of the Microsoft Office products – Excel, Word and Outlook.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task.
• Ability to lift 40 lbs.
• Be detail-oriented and well organized.
• Strong customer service skills, confident at handling escalations in a calm and professional manner.

Responsibilities

• Be organized and have the ability to accurately track all components both incoming and outgoing.
• Open and manage trouble ticket system for all requests.
• Be familiar with safe packing procedures and various shipping methods.
• Demonstrate a positive attitude at all times.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all Teleperformance policies.

Skills

Technical Support

Networking concepts

PC hardware/software

Microsoft Office

Verbal and written communication

Attendance/reliability

Detail-oriented

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Category : Facilities

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world’s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

This position is 100% onsite in El Paso, TX. Work at home is not available for this position.

Your Responsibilities

Be organized and have the ability to accurately track all components both incoming and outgoing

Open and manage trouble ticket system for all requests

Be familiar with safe packing procedures and various shipping methods

Demonstrate a positive attitude at all times.

Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.

Adhere to all work schedule assignments.

Abide by and support management directives and adhere to all Teleperformance policies

Qualifications

Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.

One year of Technical Support & Network service experience in a related field preferred.

Knowledge of the Microsoft Office Products – Excel, Word and Outlook.

Excellent verbal and written communication skills.

Ability to work independently and multi-task.

Ability to lift 40 lbs.

Be detail-oriented and well organized.

Strong customer service skills, confident at handling escalations in a calm and professional manner.

Qualifications

Must be able to work onsite in El Paso

Basic computer skills, and they have to lift 40lbs

Must be flexible to work any 5 days and any 8 hours between 9AM-8PM.

Very good attendance habits.

Excellent organizational and time management skills.

Excellent verbal and written communication skills.

Ability to work independently and multi-task.

Ability to work in a changing environment.

*No correction communications in the last 90 days

High level of expertise in Teleperformance & client policies, tools, applications & practices.

Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.