Command Center Specialist

Dean Dorton; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedules

Paid Time Off (PTO)

Paid family leave, medical leave

Retirement benefits with employer plan

Telemedicine and wellness resources

Job summary

Dean Dorton in Indianapolis, IN is seeking a Command Center Specialist to support professionals by processing client projects and ensuring deliverables meet firm standards. The role emphasizes accuracy, organization, and collaboration with leadership to keep operations running smoothly.

The ideal candidate has 2+ years in administrative support, strong communication, and a proactive mindset, with opportunities to grow within a supportive team.

Qualifications

• Minimum of two years of administrative support experience.
• Strong critical thinking with ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Ability to collaborate with diverse stakeholders across the firm.

Responsibilities

• Receive, scan, and process client documents accurately and efficiently.
• Prepare and review confidential client materials in line with firm standards.
• Perform quality control reviews for outgoing client deliverables.
• Update project and document status in the workflow system.
• Support back-up for Front Desk and Command Center as needed.

Skills

Attention to detail

Multitasking

Verbal & written communication

Stakeholder collaboration

Tools

Microsoft Office Suite

Office equipment

Communication platforms

Job description

About Dean Dorton

Dean Dorton is a leading professional services firm spanning certified public accounting, business advisory, and technology solutions. We are your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology solutions to companies both domestic and international. We help our clients strategize, adapt, and change in every stage of business, from startup and growth to succession planning and everything in between.

Our core values guide how we work, lead, and support one another every day. They are:

• Integrity - We do the right thing, integrity guides our decisions.
• Relationships - We value people, relationships drive our impact.
• Collaboration - We win as one team, collaboration fuels our success.
• Growth - We stay curious, growth is our mindset.

About the Team

Dean Dorton’s Office Services team plays a vital role in supporting the firm’s people, operations, and leadership through high-quality administrative and operational support. The team partners closely with firm leadership and internal stakeholders to ensure consistency, efficiency, and professionalism across daily operations. By maintaining strong systems, processes, and relationships, the Office Services team helps enable the firm to operate smoothly, scale effectively, and deliver an exceptional internal client experience.

About the Role

The Command Center Specialist supports Dean Dorton professionals by processing client-related projects and ensuring all deliverables meet firm standards. This role plays a critical part in preparing high-quality, accurate, and timely materials that support client service and firm operations

Essential Duties & Responsibilities

The essential duties and responsibilities of the Command Center Specialist role are outlined below in correlation with Dean Dorton’s performance management impact areas.

Technical

Definition: Your specialized knowledge and expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

• Receive, scan, and process incoming client documents accurately and efficiently.
• Prepare, format, assemble, and review confidential client materials, including tax returns, financial reports, and proposals, in accordance with firm standards.
• Perform administrative and quality control reviews for outgoing client deliverables.
• Update project and document status within the firm’s workflow management system.
• Maintain organized electronic file storage and documentation.
• Track and maintain inventory of supplies used in document processing.
• Serve as back-up support for the Front Desk Coordinator and Command Center Associate as needed.

Behavioral

Definition: The behaviors associated with performing your job (interpersonal skills)

• Demonstrate strong attention to detail and accuracy in all work products.
• Manage multiple assignments and deadlines with organization and accountability.
• Communicate professionally with Command Center leadership and internal stakeholders.
• Exercise discretion and sound judgment when handling sensitive and confidential materials.
• Collaborate effectively with team members to support workflow continuity.

Non-Charge

Definition: The contribution you make to Dean Dorton outside of client work.

• Support cross-training efforts within the Command Center to ensure operational coverage
• Participate in process improvements that enhance efficiency and quality standards.
• Contribute to a collaborative and service-oriented Office Services team culture.

Experience & Qualifications

• Minimum of two (2) years of experience in an administrative support role.
• Strong critical thinking skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Ability to work effectively with diverse stakeholders at all levels of the firm.

Software & Tools

• Microsoft Office Suite
• Office equipment (copiers, binding machines, etc.)
• Communication platforms

The Fun Stuff

Work isn’t all work!We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU!A few highlights are listed below:

• Flexible work schedules and environment

• Paid Time Off (PTO)

• Paid family leave, medical leave, and maternity/paternity leave programs

• Retirement benefits, including a best-in-class employer match and automatic profit sharing.

• Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances.

Dean Dorton is an equal opportunity employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender.

We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.