Command Center Associate

Floor & Decor Holdings Inc.; North Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k match

Stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Sick time

Paid holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is hiring for a customer-facing role responsible for greeting customers and coordinating the storage buy pickup process. The position supports both full-time and part-time schedules in a fast-paced retail environment.

Candidates should have at least 1 year of retail experience, strong communication skills, and the ability to work with store management and POS systems. The role emphasizes safety, product knowledge, and courteous service.

Qualifications

• 1 year of retail sales experience or equivalent
• Excellent verbal and written communication skills
• Excellent interpersonal skills with all levels of store management
• Strong computer skills and internet coordination experience
• Self-starter who performs well in a fast-paced environment

Responsibilities

• Greet customers and manage the storage buy pick-up process
• Verify pickup identity and obtain required pickup information
• Deliver storage buy orders in POS
• Ensure safety standards for lifting and handling
• Provide product knowledge and assist with questions and selections
• Maintain cleanliness and stock according to brand standards
• Align with company SOP and core roles

Skills

Customer service

Retail sales

Communication

Interpersonal skills

Self-starter

Computer skills

POS experience

Tools

POS system

Job description

Base Pay

This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience.

Full-Time and Part-Time Positions Available.

Purpose

This position is responsible for greeting customers and managing the customer storage pick-up process.

Major Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Minimum Eligibility Requirements

(1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Excellent communication skills (verbal and written). Excellent interpersonal skills with the ability to work with all levels of store management and store associates. Strong computer skills and internet project coordination experience. Must be a self-starter and work well in a fast-paced environment.

Working Conditions (Travel, Hours, Environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/ Sensory Requirements

Physical Work - Ability exert 30-60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals:
• 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the \"category killer of flooring\" by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.