Comfort Inn - Front Office Manager Erie, PA

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 50,000 - 75,000; Full time

Job summary

Kaizen Lab Inc. in Erie, United States is looking for a Front Office Manager to lead customer service initiatives and support the General Manager with hotel operations.

The successful candidate will have a Bachelor's degree in business or hospitality management, and at least five years of progressive experience in the hospitality industry. Responsibilities include overseeing activities related to staff management and ensuring productivity goals are met.

Qualifications

• Ability to work in a fast-paced environment.
• Willingness for limited travel; valid driver's license required.
• Ability to meet deadlines and productivity standards.

Responsibilities

• Provide superior customer service leadership.
• Oversee hotel operations and financial activities.
• Develop staffing requirements, interview, hire, and train new employees.

Skills

Excellent communication

Ability to work nights and weekends

Proficient in MS Excel and MS Word

Ability to make independent decisions

Ability to adapt to changes

Education

Bachelor’s in business or hospitality management

Job description

The Front Office Manager is responsible for providing superior customer service leadership and supporting the General Manager with all aspects of the hotel operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees activities directly related to making products or providing services.
• Directs and coordinates activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Directs and coordinates organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Establishes and implements departmental policies, goals, objectives, and procedures, conferring with management and staff members as necessary.
• Determine staffing requirements, and interviews, hires and trains new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Executes and achieves financial goals for hotel and food & beverage operations.
• Analyzes profit and loss statements and other financial data.
• Maintains relationships with key partners and develop new business relationships.
• Ensures processes, procedures and standards are consistently delivered and policies are adhered to.
• Plays a key role in establishing motivation, respect and rapport among all employees.
• All other duties as assigned.

QUALIFICATIONS

• Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to the aspect of operations.
• Excellent written and verbal communication with all levels of management and staff.
• Availability to work nights, weekends and holidays.
• Ability to work in a fast‑paced environment.
• Ability for “on call” duty when away from work.
• Willingness for limited travel; must have a valid driver's license in good standing.
• Ability to effectively communicate orally and in writing.
• Ability to meet deadlines and productivity standards.
• Ability to make independent decisions in accordance with department policies and procedures.
• Ability to deal with change, delays or unexpected events.
• Ability to follow instructions, respond to management direction and take responsibility for own actions.
• Proficient in MS Excel and MS Word.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s of Arts or Bachelor’s of Science in business, hospitality management, or a related field is preferred.
• Five years of progressive hospitality experience is desired with specific experience in the areas of sales yield management, maintenance, food and beverage, housekeeping, front desk, etc.