Color Consultant 3606 - Waynesboro Va

Sally Beauty; Harrisonburg (VA); Sur place; USD 15 000 - 21 000; Plein temps

Résumé du poste

The Certified Color Consultant at SBH delivers expert hair color guidance, builds customer loyalty, and showcases our leadership in color products. You will engage DIY customers, provide color consultations, and leverage selling skills to drive category growth and brand awareness.

In this role you handle in-store transactions, maintain loss prevention practices, support team training, and stay current on color trends.

Qualifications

• High school diploma or equivalent is required or equivalent experience.
• 1+ year retail sales or customer service experience preferred.
• Able to communicate clearly with customers, co-workers, and management.
• Must be available to meet the scheduling needs of the business.
• Ability to apply product knowledge from training to customer service.
• Capable of explaining product labels and following directions.

Responsabilités

• Provide an optimal customer experience and assist customers with hair color goals.
• Offer color consultations and drive brand awareness and category growth.
• Record sales in POS, handle transactions, returns and exchanges accurately.
• Support planograms, back stock, shipment processing, and housekeeping tasks.
• Assist with onboarding and training of new associates and team mentoring.
• Follow safety, loss prevention policies and inventory controls.

Connaissances

Retail sales

Customer service

Communication

Scheduling availability

Product knowledge

Professional image

POS handling

Inventory awareness

Formation

High school diploma or equivalent

Outils

iPad

Description du poste

Job Title: Certified Color Consultant

FLSA: Non-exempt

Code: 0130-CC

Company: SBH

Positions Reporting to this job: None

Department: Store Operations

Reports to (Title): Store Manager, Training Store Manager

Essential Function

The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The Certified Color Consultant maximizes sales by creating increased customer retention and loyalty. The role will build lasting relationships with DIY enthusiasts and drive behaviors that grow brand awareness and hair color market share.

Primary Duties

The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills — elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices.

40% Brand

Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

25% Operations

Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education.

25% People

Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging.

10% Safety/Loss Prevention

Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material.

Knowledge, Skills/Abilities and Requirements

• High school diploma or equivalent
• Must be 18 years of age or older
• 1+ year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Must be available to meet the scheduling needs of the business
• Ability to execute product knowledge from training to support with customer service
• Ability to explain product labels
• Can follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Ability to present a professional image and interact positively with the public

Competencies Definition

• Passionate Learner
• Desire to grow and learn
• Flexible & Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.
• Effective Communicator
• Typically, articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.
• Team Builder
• Works well with others to get the job done/support the customer. Understands the importance of inclusion.
• Customer Focused Partner
• Works to meet the needs of the external and internal customer.
• Results Driver
• Holds self to a good work standard. Manages own time, focuses on the right priority and achieves that needs to be done.
• Strategic Thinker
• Proactively contributes to actively support strategic plans.
• Problem Solver & Decision Maker
• Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.
• Big Picture Thinker
• Understands how the store operates.

$13.00 an hour