Collision Technical Training Analyst

Toyota North America; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Vehicle purchase discount

Lease vehicle program

Health care and wellness plans

401(k) with company match

Paid holidays and PTO

Relocation assistance

Tuition reimbursement

Job summary

Toyota North America’s Collision Technical Training team seeks a passionate analyst to plan, coordinate, and manage collision training for managers, estimators, and technicians. You will drive programs, certifications, and publications to enhance the ownership experience.

Join a collaborative environment focused on efficiency, customer satisfaction, and professional growth, with opportunities across four training centers and strong stakeholder partnerships.

Qualifications

• Bachelor’s degree or equivalent in retail or automotive field.
• Experience in analyzing data and adjusting strategies.
• Experience in creating Power BI dashboards, updating them, and basic troubleshooting.

Responsibilities

• Plan, coordinate, and manage training schedules with internal/external stakeholders.
• Create collision training KPI summary report and dashboard to track plan vs actual.
• Analyze collision training KPI to maximize resources and adjust training plans.
• Improve training registration process to increase efficiency.
• Lead collision educational program by finding schools, negotiating with stakeholders, and managing contracts.
• Support training needs for four training centers including parts/tools/goods orders, facilities, billing, and budget.
• Manage and support new and other collision-related projects.

Skills

Data analysis

Project management

Customer-facing experience

Retail experience

Education

Bachelor’s degree or equivalent in retail or automotive field

Tools

Power BI

Cornerstone LMS

Job description

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Who we are

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Toyota’s Technical Training Department is looking for a passionate and highly-motivated Collision Technical Training Analyst.

The primary responsibility of this role is to plan, coordinate, and manage collision technical training classes for Toyota and Lexus collision center managers, estimators, and technicians. This includes collision training related projects such as managing collision educational program, certification, and collision related publications. Reporting to the collision technical training and training strategy manager, the person in this role will support the technical training department’s objective to drive customer retention by delivering excellent ownership experience.

What you’ll be doing

• Plan, coordinate, and manage training schedules by working with internal/external stakeholders
• Create collision training KPI summary report and dashboard to track plan vs actual and understand trends and share with stakeholders
• Analyze collision training KPI to maximize our resources by adjusting training schedule per business needs and developing an annual training plan to increase the efficiency of training capacity utilization
• Improve training registration process to reduce manhours and increase the efficiency of training capacity utilization by working with stakeholders
• Lead collision educational program by finding schools, analyzing feasibility, communicate with stakeholders, and manage contracts.
• Support training needs for the four training centers including parts/tools/goods orders, facilities, class preparations, billing, and budget.
• Manage and support new and other collision-related projects

What you bring

• Bachelor’s degree or equivalent experience in retail or automotive field in more than 5 years
• Experience in analyzing data and adjusting strategies
• Experience in creating power BI dashboard, update it, and basic troubleshooting
• Project management skills with the ability to work with tight time schedule
• Experience in customer facing or retail experience.

Added Bonus

• Knowledge of or experience working with the Toyota/Lexus Technician Certification Program.
• Knowledge of or experience using Cornerstone or a similar learning management system (LMS).
• Experience in billing and creating/maintaining budget.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].