Collision General Manager: Lead Operations & Growth

Gerber Collision & Glass; Rockford (IL); On-site; Full time

Job description

Built with Intent. Driven by YOU.

At Gerber Collision & Glass, we provide the elite infrastructure and supportive environment you need to be the best and out‑perform at every touchpoint in collision and glass services. As we grow and lead the industry, we provide the resources and the Greater Team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our Greater Team exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The General Manager’s primary responsibility and accountability is to provide an exceptional customer experience while leading and maintaining day‑to‑day operations of the store in compliance with established policies and procedures. The General Manager plans and implements daily operations to ensure KPI and insurance metrics are met. They coach and empower each team member’s performance and success. The General Manager maintains the highest quality standards of professionalism in serving all customers and leads by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget.
• Forecast, target, and track monthly sales, profit, and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards; manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education And/or Experience Required

• Post‑secondary education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and high accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others using effective coaching tools and management skills.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer‑Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non‑Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Compensation Details

Pay: $90,000 – $115,000 per year. Qualify for quarterly bonuses.

Apply on an ongoing basis. #INDNORTH

Please visit gerbercareers.com to learn more about our company.