Collision General Manager

Hansen Collision, Inc.; Warren (MI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Medical insurance

401(k) plan

Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring a General Manager to oversee the collision center's day-to-day operations and customer experience. You will coach the team, manage budgets, and drive KPI targets while maintaining safety and quality standards.

You will lead by example, communicate clearly, and guide staff through performance reviews and training to ensure a superior customer journey across all interactions.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Strong communication and coaching abilities.

Responsibilities

• Ensure WOW (Wow Operating Way) plan is executed consistently.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Lead and manage all repair facility personnel.
• Attend monthly managers meetings and staff trainings.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Communication

Leadership

Education

Post-Secondary Education

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day‑to‑day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.


• Prepare and manage the annual and monthly operating budget of the collision center.


• Forecast, target and track monthly sales, profit and expense objectives.


• Deliver formal annual performance reviews and informal monthly performance reviews.


• Monitor and maintain all A/P and A/R relating to the Collision Center.


• Maintain a clean and organized repair facility at all times.


• Monitor all maintenance required for all shop equipment, including the paint booth Provide training for all staff as necessary


• Ensure all staff wear proper safety gear and adhere to dress code.


• Open and close the facility daily as per established procedures.


• Conduct or coordinate daily production meetings/walks to confirm through‑put and delivery dates.


• Manage all estimates to ensure labor mix is within established standards.


• Manage store capacity.


• Lead and manage all repair facility personnel.


• Facilitate monthly Health & Safety and staff meetings.


• Attend monthly managers meetings.


• Attend training, information sessions and workshops recommended by Senior Leadership Team.


• Store CSI performance review and follow up within 24 hours.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Education and/or Experience Required

Post-Secondary Education or equivalent.

Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.


• Ability to consistently demonstrate a successful client experience.


• Communicate clearly both verbally and in writing.


• Ability to motivate others utilizing effective coaching tools and management skills.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

PAY: $90,000 - $100,000/annually, DEPENDING ON EXPERIENCE