Collision General Manager

Caliber Collision; Morrow (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits from day one

Medical, dental and vision eligible

Weekly pay

Paid vacation & holidays

Career growth opportunities

I-CAR and ASE training

Job summary

Caliber Collision in Morrow, GA is seeking a Collision General Manager to lead the service center operations, drive safety and quality, and optimize profitability. You will oversee production, risk management, teammate development, and customer service, aligning with SOPs and insurer guidelines to sustain high performance.

The role emphasizes recruiting top talent, monitoring financials, and identifying opportunities from monthly metrics to improve center results and guest satisfaction.

Qualifications

• 3+ years of collision management experience.
• Must have a valid driver’s license and be eligible for coverage under our company policy.
• Must be 21 years of age or older.

Responsibilities

• Oversee daily operations of the collision service center in Morrow, GA.
• Monitor and review financial performance metrics and client metrics.
• Recruit, develop, and retain teammates; drive safety and quality in repairs.
• Ensure repairs are performed in a thorough, safe, and profitable manner per SOPs.
• Coordinate with insurance partners and industry guidelines.

Skills

Collision management

CCC1

Repair process knowledge

Communication

Task prioritization

Customer service

Physical stamina

Tools

CCC1

Job description

Service Center Morrow JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards.

Benefits of Joining Caliber

• Benefits from day one
• When you join Caliber, you’ll become immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly
• Paid Vacation & Holidays - Begin accruing day 1
• Career growth opportunities - We promote from within!
• Paid Skilled Trainings and Certifications - I-CAR and ASE

Requirements

• 3+ years of Collision Management Experience
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

Abilities / Skills / Knowledge

• Advanced understanding of Collision Estimatics
• Must have prior experience with CCC1
• Advance understanding and knowledge of the repair process/procedures
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.

About Caliber

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [e-mail].