Collision General Manager

Caliber; Mint Hill (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Weekly pay

Paid vacation & holidays

Career growth opportunities

Paid trainings & certifications

Job summary

Caliber Collision in Mint Hill, NC is hiring a Collision General Manager to oversee the center's operations, from risk management and staff development to client metrics, production, and administration. This role will recruit, recognize, and retain top teammates while ensuring repair work meets SOPs and industry guidelines.

The position emphasizes profitability, safety, and customer service excellence, with opportunities for career growth and internal promotion as part of Caliber's culture.

Qualifications

• Advanced understanding of collision estimatics.
• Prior CCC1 experience.
• Strong knowledge of repair processes and procedures.
• Ability to understand written and verbal instructions.
• Ability to prioritize tasks in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Physical ability to perform required tasks (lifting up to 50 lbs).

Responsibilities

• Oversee overall operation of the service center.
• Lead risk management, teammate development, and client metrics.
• Manage production and administration within SOPs and industry guidelines.
• Recruit, recognize, and retain talented teammates.
• Monitor financial performance and identify opportunities and trends.

Skills

Collision management

CCC1 experience

Customer service

Leadership

Risk management

Job description

Service Center

Mint Hill

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one When you join Caliber, you’ll become immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• Paid Skilled Trainings and Certifications – I-CAR and ASE

REQUIREMENTS

• 3+ years of Collision Management Experience
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Advanced understanding of Collision Estimatics
• Must have prior experience with CCC1
• Advance understanding and knowledge of the repair process/procedures
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.