Collision General Manager

Caliber; Ferndale (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid vacation

Career growth

I-CAR/ASE training

Job summary

Caliber Collision Ferndale is seeking a Collision General Manager to oversee the center's operations, risk management, and teammate development. Responsibilities include driving client metrics, production targets, and administrative tasks while ensuring safe, thorough, and profitable repairs in line with SOPs.

The role emphasizes recruiting and retaining top talent, monitoring monthly financial performance, and leveraging industry standards to optimize center results and customer satisfaction.

Qualifications

• 3+ years of collision management experience.
• Must have good customer-service skills and leadership ability.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Oversee center operations including risk management, production, and admin.
• Develop teammates and recruit top talent to drive center performance.
• Monitor financial metrics and identify opportunities and trends.

Skills

Collision management

Customer service

Multi-tasking

Leadership

Safety compliance

CCC1

Tools

CCC1 Estimating

Job description

Service Center

Ferndale

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision General Manager to perform all-purpose duties, which may include, but is not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures (SOP), insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one When you join Caliber, you’ll become immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• Paid Skilled Trainings and Certifications – I-CAR and ASE

REQUIREMENTS

• 3+ years of Collision Management Experience
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Advanced understanding of Collision Estimatics
• Must have prior experience with CCC1
• Advance understanding and knowledge of the repair process/procedures
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.