Collision General Manager

Gerber Collision & Glass; Bolivar (MO); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Paid Time Off

Parental leave

Holiday pay

Health Insurance

401(k) with company match

Disability & Life Insurance

Job summary

Gerber Collision & Glass in Bolivar, MO seeks a General Manager to oversee the daily operations of the collision center and drive exceptional customer experiences. You will coach staff, manage budgets and KPIs, and ensure safety and quality across the shop.

The role entails leading production meetings, maintaining facilities, and aligning team efforts with company policies. A proven leadership background in collision repair or a similar environment is required.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others using effective coaching tools and management skills.
• Ability to communicate clearly both verbally and in writing.

Responsibilities

• Oversee day-to-day operation of the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal and informal performance reviews.
• Lead and manage repair facility personnel.
• Ensure safety, quality and customer service standards.

Skills

Leadership

Coaching

Communication

Attention to detail

People management

Education

Post-secondary education or equivalent

Job description

MO Bolivar - 139024We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Prepare and manage the annual and monthly operating budget of the collision center.Forecast, target and track monthly sales, profit and expense objectives.Deliver formal annual performance reviews and informal monthly performance reviews.Monitor and maintain all A/P and A/R relating to the Collision Center.Maintain a clean and organized repair facility at all times.Monitor all maintenance required for all shop equipment, including the paint boothProvide training for all staff as necessaryEnsure all staff wear proper safety gear and adhere to dress code.Open and close the facility daily as per established procedures.Conduct or coordinate daily production meetings/walks to confirm through-put and delivery datesManage all estimates to ensure labor mix is within established standards. Manage store capacity.Lead and manage all repair facility personnel.Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.Attend training, information sessions and workshops recommended by Senior Leadership Team.Store CSI performance review and follow up within 24 hours.Education and/or Experience RequiredPost-Secondary Education or equivalent.Proven leadership experience in a collision repair environment or similar role.Required Skills/AbilitiesAttention to detail and a high degree of accuracy.Ability to consistently demonstrate a successful client experienceCommunicate clearly both verbally and in writing.Ability to motivate others utilizing effective coaching tools and management skills.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#INDwestAI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:$68,000 - $97,000 Annually!Compensation is commensurate with skill, education and experience.Supplemental Pay:This position may also be eligible for Bonus opportunities tied to individual or business initiatives.Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Up to 80 hours of Paid Time Off Annually2 weeks of paid parental leave for Full-Time employees who work a minimum of 30 hour per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree prescription or nonprescription safety glasses each yearAnnual Voluntary Uniform Stipend