Collision Estimator Trainee

Caliber; El Paso (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid vacation

Career growth

Hands-on shop experience

Job summary

Caliber Collision in El Paso West is seeking a Collision Estimator Trainee to greet customers in person or on the phone, determine their needs and guide them through the repair process. You will learn to assist estimators and support the workflow within a production shop.

In this trainee role, you will help with drop-offs, vehicle mapping/marking and photography, arranging transportation, preparing paperwork and delivering timely updates to customers while upholding Caliber’s standards and

Qualifications

• Minimum 2 years of customer-facing experience.
• Valid driver’s license and eligibility for company insurance.
• Must be 21 years of age or older.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Communicate with customers, clients and vendors to ensure accurate and timely repairs.
• Deliver world-class customer service and adhere to SOPs and industry guidelines.

Skills

Customer service

Communication skills

Sales experience (nice to have)

Job description

Service Center

El Paso - West

JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Estimator Trainee to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands‑on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy
• Must be 21 years of age or older

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast‑paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.