Collision Estimator: Elevate Repair Experience

Boyd Group; Kentwood (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

401(k) with company match

Employer Paid Short-Term Disability &

Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses allowance

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Kentwood, MI is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage and coordinating repair needs with customers and insurers.

You will document all interactions, coordinate with insurance, and help ensure the shop meets KPIs while maintaining DRP compliance. A valid driver’s license and willingness to pursue I-CAR training are required or encouraged.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Awareness of where to look for answers

DRP Compliance

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Kentwood, MI is seeking an Estimator to deliver an outstanding customer experience by accurately assessing vehicle damage and coordinating repair needs with customers and insurers.

You will document all interactions, coordinate with insurance, and help ensure the shop meets KPIs while maintaining DRP compliance. A valid driver’s license and willingness to pursue I-CAR training are required or encouraged.