Collision Estimator

Boyd Group; Rockford (IL); Vor Ort; USD 50.000 - 180.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid parental leave

6 holidays

Insurance Day 1

401(k) match

Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Direct deposit/ Daily pay option

Zusammenfassung

Gerber Collision & Glass in Rockford is seeking an Estimator to provide an outstanding customer experience while coordinating vehicle repair needs, communicating with customers and insurance companies, and documenting damage assessments. The estimator will document repairs, parts replacement, and guide the customer through the repair lifecycle to align with KPIs.

The role requires knowledge of OE guidelines, high school diploma, basic computer skills and a willingness to complete I-CAR training.

Qualifikationen

• Customer service experience.
• Knowledge of repair processes and OE guidelines.
• Ability to communicate with customers and insurance companies.
• Comfort with documentation and reporting.
• Proactive in daily safety and team meetings.

Aufgaben

• Document every customer interaction accurately.
• Provide timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and WOW standards.
• Communicate customer requests to the team.
• Support team members and participate in safety meetings.

Kenntnisse

Customer service mindset

Communication skills

Attention to detail

Problem solving

Basic computer skills

Ausbildung

High School Diploma or equivalent

I-CAR training willingness

Jobbeschreibung

Company

Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details


• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service


• Ensure compliance with all insurance client requirements, processes and metrics


• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery


• Communicate all customer requests and needs to appropriate team members


• Provides positive energy when greeting customers in person and on the phone


• Understanding of all required Insurance programs and procedures


• Participate in daily “production walks” with the Management Team, as required


• Support all team members when required


• Participate in monthly Health & Safety and staff meeting (if required)


• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines


• High School Diploma or equivalent


• Awareness of where to look for answers


• Basic Computer Skills


• Compliance for DRP’s


• Minimum of 1-year experience Required


• Knowledge, Skills, & Abilities


• Awareness of where to look for answers


• Basic Computer Skills


• Compliance for DRP’s


• Minimum of 1-year experience


• Must be willing to complete I-CAR Training


• Valid Driver’s License

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Estimated $50,000 - $180,000 / Yearly Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Compensation is commensurate with skill, education and experience.

#ABTNORTH

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.