Collision Estimator

Master Collision Repair, Inc.; Merritt Island (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Health & dental insurance from day 1

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass seeks an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating vehicle repairs with customers and insurance providers. You will document damage, determine required parts and repairs, and align with the team to meet KPI targets, while maintaining WOW standards and core values.

Ideal candidates have DRP familiarity, at least 1 year of experience, and a willingness to complete I-CAR training, with a valid driver's

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document and update every customer interaction efficiently and accurately.
• Provide customer with accurate and timely information through the repair process.
• Ensure compliance with all insurance client requirements and metrics.
• Follow WOW Operating Way guidelines for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with Management.
• Support team members as needed.
• Attend monthly Health & Safety and staff meetings.
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain store KPIs by maximizing role performance.
• Uphold the company's Core Values: Honesty, Integrity & Respect.

Skills

Customer service

Documentation

Basic computer skills

I-CAR training

Valid driver’s license

DRP compliance

Education

High School Diploma or equivalent

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Skills/Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $48,000 - $70,000 / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.