Collision Estimator

Crash Champions; Lubbock (TX); On-site; USD 65,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is actively seeking a skilled Customer Experience Coordinator in Texas to educate customers on the repair process, guide insurance procedures, and ensure a smooth, transparent experience from start to finish.

The role involves preparing and locking final repair estimates, coordinating with body technicians, and maintaining clear communication with customers throughout the repair journey.

Qualifications

• Customer service skills required.
• Strong organization, multi-tasking and time management in a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with estimating systems (CCC One, Mitchell & Audatex) preferred.

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, and safety.
• Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair, ensuring quality standards with in-process QC.
• Keep customers informed on vehicle status and provide the best possible experience.
• Collaborate with Body Technicians and perform post-scanning for each vehicle.
• Pre-close final repair order, handle disbursement paperwork, address file exceptions, and meet carrier requirements.

Skills

Customer Service

Time management

Multi-tasking

Insurance knowledge

Adaptability

Tools

CCC One

Mitchell & Audatex

Job description

Champions Do More

As one of the fastest-growing and most exciting brandsin the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Championswas foundedin 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winnerMatt Ebert. Formore than25 years, our vision hasbeen anchoredby the belief that delivering superior collision repair service is about People First.Welcome to Crash Champions. We Champion People.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full-time employee in this position.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $65,000.00/Yr.

Posted Max Pay Rate

USD $134,695.00/Yr.