Collision Estimator

Gerber Collision (Texas), Inc.; Lubbock (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Insurance day 1

Company 401(k) match

Short-term disability & life

Continuing education

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator at our Lubbock, TX location. The role focuses on creating accurate vehicle damage estimates, coordinating repairs, and maintaining clear communication with customers and insurance companies throughout the process.

The Estimator will document damage, prepare parts lists, and work with the team to meet KPIs while delivering an exceptional customer experience. Prior DRP/estimation and CCC1 or Mitchell experience is required.

Qualifications

• Knowledge of DRP processes and insurance claims.
• Ability to document repairs and communicate effectively with customers and insurance companies.
• Proven ability to coordinate repair needs and meet KPIs.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and provide excellent service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Adhere to WOW Operating Ways for customer drop-offs and communication.
• Communicate customer requests to team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand Insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support all team members when required.
• Attend Health & Safety and staff meetings as required.

Skills

DRP Estimating experience

CCC1/Mitchell experience

Accounts Receivable/Payables

Customer service excellence

Education

High School Diploma or equivalent

I-CAR Training

Tools

CCC1

Mitchell

Job description

Company

Company: Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success?

Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

Gerber Collision & Glass - Slide Rd, Lubbock, TX 2 Yrs minimum Collision DRP Estimating experience required 2 Yrs + prior CCC1 / Mitchell experience 2 Yrs + prior Accounts Receivables/Payables experience preferred 4 Yrs + prior customer service excellence required The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details


• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service


• Ensure compliance with all insurance client requirements, processes and metrics


• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery


• Communicate all customer requests and needs to appropriate team members


• Provides positive energy when greeting customers in person and on the phone


• Understanding of all required Insurance programs and procedures


• Participate in daily \"production walks\" with the Management Team, as required


• Support all team members when required


• Participate in monthly Health & Safety and staff meeting (if required)


• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Required Knowledge, Skills, & Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans


• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week


• 6 paid holidays annually


• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1


• 401(k) Retirement Plan with company match


• Employer Paid Short-Term Disability & Life Insurance


• Additional Voluntary Life Insurance


• Continuing Education Opportunities


• Free Prescription or Non-Prescription Safety Glasses annually


• Annual Voluntary Uniform Stipend


• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Estimated $70,000 - $120,000+ / Year In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives. Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan. #INDWEST At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.