Collision Estimator

Boyd Group Services; Jonesboro (AR); On-site; USD 49,000 - 70,000; Full time

Job summary

Boyd Group Services in Jonesboro, AR is seeking an Estimator who will create vehicle repair estimates, coordinate repairs with customers and insurance companies, and document required parts and work. You’ll support the team to deliver a smooth customer experience and help the shop achieve KPIs.

This role requires knowledge of repair processes, DRP compliance, and the ability to communicate clearly with customers, insurance adjusters, and suppliers.

Qualifications

• Basic computer skills required to navigate repair shop software and documentation.
• Awareness of where to look for answers to repair and DRP procedures.
• Minimum DRP experience of 1 year and willingness to complete I-CAR training.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate, timely information guiding customers through repairs and insurance processes.
• Ensure compliance with insurance client requirements and DRP procedures.
• Follow WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the appropriate team members.
• Greet customers in person and on the phone with positive energy.
• Understand required insurance programs and procedures.
• Participate in daily production walks with management.
• Support team members as needed.
• Attend Health & Safety and staff meetings as required.
• Attend training sessions and workshops as recommended.

Skills

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP’s Minimum 1-year

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

AR Jonesboro-Parker Rd - 118003

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

Estimated $49,000 - $70,000 Annually!

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay:

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.