Collision Estimator

Crash Champions; City of Rochester (NY); On-site; USD 65,000 - 143,995; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

A leading collision repair company in the U.S. is seeking a Customer Service Manager to educate customers about the repair process and insurance while managing estimates and ensuring quality standards. The ideal candidate will have strong customer service and organization skills, and knowledge of insurance dealings. This full-time role comes with competitive compensation and a comprehensive benefits package including medical, dental, vision insurance, and a 401k plan.

Qualifications

• Proven experience in customer service, preferably in a collision repair environment.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Experience working with insurance partners is preferred.

Responsibilities

• Educate customers on vehicle repair processes and insurance.
• Complete initial and final estimates for vehicle repairs.
• Manage repair processes to meet quality standards.
• Provide customers with status updates on their vehicles.
• Coordinate with Body Technicians for vehicle data procedures.
• Handle repair order paperwork and ensure compliance.

Skills

Customer Service Skills

Organization and multi-tasking skills

Time management

Adaptability to fast-paced environment

Knowledge of dealing with Insurance partners

Estimation systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.

• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.

• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

• Able to pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.

• Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Qualifications

• Customer Service Skills.

• Organization and multi‑tasking skills, good time management and the ability to adapt easily to fast‑paced environment.

• Knowledge of dealing with Insurance partners preferred.

• Ability to deal with fast paced environments.

• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Group Life Insurance.

• Disability Insurance.

• 401k Retirement Plan with match.

• Referral Bonus (“Cash From Crash”).

• 5 Paid Holidays.

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full‑time employee in this position.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Submit a Referral

Posted Min Pay Rate USD $65,000.00/Yr.

Posted Max Pay Rate USD $143,995.00/Yr.

ID 2025-17713

Category Estimatics

Position Type Regular Full-Time

Location : Postal Code 14624

Location : Address 73 Marway Circle

Remote No

Prioritization Tier 2 – Staffing Needs