Collision Estimator

Classic Collision Corporate Services LLC; Charlotte (NC); On-site; USD 45,000 - 90,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Supportive Team Culture

Job summary

Classic Collision is hiring a Collision Estimator in Charlotte, NC. This role serves as the primary contact for customers from drop-off through delivery, prepares estimates for customers and insurers, and coordinates with insurers to ensure a smooth claims process.

The Estimator works with CCC1 estimating systems, prioritizes customer satisfaction, and collaborates with technicians to identify all damages. A background check is required and ASE/I-CAR certifications are preferred.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair process.
• Prepare estimates for customers and insurance partners per guidelines.
• Partner with insurance companies to manage claims and ensure customer satisfaction.
• Maintain communication with customers with repair updates.
• Coordinate with technicians to confirm all damages are identified.
• Maintain high customer satisfaction scores per company standards.
• Perform quality inspection prior to vehicle delivery.
• Perform other duties as assigned.

Skills

Clear communication

Organizational skills

Written communication

Customer service mindset

Team collaboration

Education

I-CAR certification

ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is now hiring a Collision Estimator.

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities. The salary range for this position is commission based and dependent on expected sales volume.

Please come and join our team!

Why Choose Classic Collision?

• Supportive Team Culture
• Company match 401K
• Paid Time Off - 6 Paid Holidays
• Rewarding Work

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop‑off through the delivery of the completed vehicle.
• Prepares estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Core Values

• Integrity - Respect, and accountability at every level and in every interaction
• Customer Service - Provide the highest level of customer service while building customer satisfaction and retention.
• Innovation - Develops and displays innovative approaches and ideas to our business.
• Teamwork - Contributes to building a positive team spirit. Supports everyone’s efforts to succeed.

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employment

Classic Collision is an equal opportunity employer and does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable accommodations to assist individuals with disabilities and to make the application process accessible. If you have a disability, please e‑mail [e-mail] or call 450-500-6808. This contact information is provided exclusively to assist disabled job seekers whose disability prevents them from applying online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.