Collision Customer Service Representative- Group 1 Toyota Rivertown Collision Center

Group 1 Automotive; Columbus (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading automotive company in Georgia is looking for a qualified Collision Customer Service Representative. This role includes greeting customers, checking in vehicles for collision repairs, and ensuring excellent customer service. Ideal candidates should have a high school diploma, proficiency in Microsoft Office, and strong communication skills. Competitive pay and a range of benefits are offered.

Benefits

Health insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job training and advancement opportunities

Qualifications

• Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
• Ability to work independently and be self-motivated.
• Professional appearance and work ethic.

Responsibilities

• Greeting customers and assisting with inquiries.
• Checking in vehicles for collision services.
• Providing status updates on vehicle repairs.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Attention to detail

High-energy personality

Education

High school diploma or equivalent

Job description

Overview

Group 1 Toyota Rivertown Collision is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Collision Customer Service Representative to our team.

Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Customer Interaction: Greeting customers, answering incoming phone calls and assisting customers with inquiries, ensuring a positive and professional experience.
• Vehicle Check-in: Greet customers as they arrive, check in their vehicles for collision services, and record all necessary information.
• Documentation: Take detailed photos of vehicles upon arrival to document their condition for collision repair records.
• Status Updates: Provide customers with timely updates on the progress of their vehicle repairs, addressing any questions or concerns they may have.

Qualifications

• Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Strong attention to detail.
• Ability to work well in a process driven environment.
• Outstanding communication skills,both verbal and written.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.