Collision Center Estimator

Hendrick Automotive Group; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Hendrick Honda Collision Center (South Blvd) located at 8901 South Boulevard, Charlotte, NC 28273, is seeking a service advisor to identify required body repairs and schedule work with technicians. The role involves communicating estimates to customers and maintaining high customer satisfaction.

The candidate should have a high school diploma and strong interpersonal and selling skills, with basic computer and office software proficiency.

Qualifications

• Strong interpersonal and persuasive selling skills.
• Working knowledge of body repair methods.
• Intermediate knowledge of Microsoft Office products.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Schedules appointments with customers.
• Identifies required repair work with Collision Center Technician.
• Offers additional services and repairs to customers.
• Computes cost of parts and labor to restore vehicle as requested.
• Enters itemized estimate on repair order and explains it to customer.
• Maintains CSI at or above company standards.

Skills

Customer service

Interpersonal skills

Persuasive selling

Instruction comprehension

Effective communication

Reading instructions

Education

High School Diploma

Tools

Collision Center Management System

Microsoft Office

Job description

Hendrick Honda Collision Center (South Blvd)

Location: 8901 South Boulevard, Charlotte, North Carolina 28273

Summary

Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Schedules appointments with customer.
• Works with customer and Collision Center Technician to identify required repair work.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Enters itemized estimate on repair order and explains estimate to customer.
• Meets Collision Center standards for repair/order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience

• o Accounting
• o Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience

• o up to 3 years
• √ 3-5 years
• o 5+ years

Education/Experience

Working knowledge of the body repair methods. Strong interpersonal and persuasive selling skills.

Certificates and Licenses

• √ Valid Driver's License
• o Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Ability and knowledge of Collision Center Management System and additional software programs to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel and insurance adjusters.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions.

Environment Demands

Duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Collision Center Technicians. Frequently interacts with customers, Collision Center Manager, Collision Center Technicians, and Company personnel.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Equal Opportunity Statement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Company Overview

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.