Collision center estimator

Milwaukee Division; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Sundays

Job summary

International Autos Group in Milwaukee is looking for a Service Advisor to ensure exceptional customer satisfaction and manage vehicle repair processes. Responsibilities include greeting customers, preparing cost estimates, and monitoring service progress through the day.

The ideal candidate will have a proven track record in a similar role and display integrity and a desire for a long-term career. We offer competitive benefits including paid training and flexible hours.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level and professional integrity.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer Satisfaction

Service Advisor experience

ADP and CCC knowledge

Job description

International Autos Group

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

We Offer:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K
• Closed Sundays

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine collision damage and repair needs
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP, CCC, and computer experience a plus