College Success Coach

USI Department of History; Evansville (IN); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Tuition waiver for employees anddepend

Retirement plan with employer contrib.

Paid vacation days

Health and disability insurance

Job summary

The University of Southern Indiana is seeking a College Success Coach to support student academics, personal growth, and career planning within the Student Affairs division. You will advise, guide course selections, and help students navigate campus resources from admission through graduation.

Responsibilities include coaching using high-impact questions, coordinating with faculty and support services, tracking student progress, and promoting equity and inclusive practices while supporting the

Qualifications

• Bachelor’s degree in related field required.
• 1 year of experience working directly with students or equivalent.
• Knowledge of advising and counseling practices.
• Knowledge of customer service principles.
• Knowledge of promoting programs and services.
• Knowledge of instructional methodologies.
• Data analysis ability.
• Strong written and oral communication.
• Excellent organization and coordination.
• Public speaking ability.
• Ability to build positive working relationships.

Responsibilities

• Use coaching approach to understand student challenges, co-create solutions, and implement action plans.
• Provide advising, registration guidance, and individualized assistance through graduation.
• Explain academic policies, course sequences, internships, and opportunities.
• Advise on career resources, job platforms, and graduate school applications.
• Monitor academic progress and assist with financial aid, scholarships, and holds.
• Serve as a liaison to campus resources and connect with faculty and support services.
• Coordinate coaching meetings for special populations and maintain records.
• Assess student needs and assist with attainable academic goals.

Skills

Advising practices

Counseling knowledge

Customer service

Program promotion

Instructional methods

Data analysis

Communication skills

Organizational skills

Public speaking

Relationship building

Education

Bachelor’s degree in related field

Job description

• 494382
• Evansville, Indiana, United States
• Office / Clerical Staff

Title: College Success Coach

Division: Student Affairs

Department: Student Affairs

FLSA Status: Non-Exempt

Salary Range: Grade 11: $23.38/hour

As part of USI's commitment to continuously evaluate total rewards, effective January 2, 2027, this position’s hourly rate will be increased by $2.00. The new hourly rate effective January 2, 2027, is $25.38.

EEO Job Group: 2 C8

Position Summary

The College Success Coach provides a variety of coaching and advisory services. Assists students with decision-making processes relating to academic, personal and professional goal achievement. Serves as a student advocate and collaborates with college stakeholders to remove barriers, increase options and support individual student success.

Duties/Responsibilities

• Use a strategic and consultative coaching approach, asking high-impact questions to understand students’ primary academic or personal challenges, identify root causes, co-create solutions, and implement individualized action plans designed to improve performance and help students achieve short- and long-term academic, personal, and professional goals.
• Provide advising, registration guidance, and individualized assistance to assigned students from admission through graduation, which may include supporting students throughout a four-year period.
• Maintain familiarity with relevant academic policies and procedures and provide students with a clear understanding of required course sequences, prerequisites, internships, and other educational and career opportunities.
• Advise, counsel, and educate students about career resources, job search platforms, and graduate school application strategies.
• Monitor student academic progress and assist students with information regarding financial aid, scholarship and grant eligibility, financial aid appeals, and account holds.
• Assist students with general information and serve as a student liaison to the University by helping students navigate USI’s campus and resources, understand University policies and procedures, and connect with faculty, their success networks, support services, and college and community resources.
• Direct efforts to serve and track special populations supported through the Center for Exploring Majors (CEM), including but not limited to 21st Century Scholars, students on academic probation, or students who have been dismissed. This includes coordinating coaching meetings with students, supporting and coordinating student peer mentors, maintaining student records and data, updating program resource materials, and providing data and information for the annual program evaluation.
• Assess individual student needs, make appropriate referrals to campus services and resources, and assist students in establishing realistic and attainable academic goals through thoughtful educational planning.
• Plan, oversee, and execute the Pre-Screagle Summer Institute program with support from the Director of Campus Access Programs.
• Prepare, develop, and present information related to academic coaching practices and student success through instructional materials, classroom presentations, workshops, and activities.
• Collaborate with team members, faculty, Student Affairs, academic support services, and other University departments to develop, modify, and support student success initiatives.
• Actively participate in professional development opportunities and stay current on emerging practices and trends related to equity and inclusion, academic coaching, academic success skills, learning support, and student success.
• Perform all other duties and responsibilities as assigned or directed by the supervisor.

Required Knowledge And Skills

• Bachelor’s degree in related field of study.
• One year of experience working directly with students in an educational setting or related experience; or an equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Knowledge of advising and counseling practices as well as university policies and procedures.
• Knowledge of internal and external customer service principles and practices.
• Knowledge of principles and methods for promoting programs and services.
• Knowledge and application of various instructional methodologies.
• Skill in analyzing data and drawing conclusions.
• Skill in effective communication (both written and oral).
• Skill in organization, coordination and management.
• Skill in public speaking.
• Ability to develop and maintain effective and positive working relationships.

Preferred Knowledge And Skills

• Three years of experience working directly with students in an educational setting or related experience.

Functional Requirements

• Remaining in a stationary position at a desk or workstation for extended periods of time for the majority of assigned duties.
• Frequent physical movement during some events to oversee activities, to make presentations, and to interact with attendees.
• Effective problem solving and sustained high level of accuracy while meeting deadlines and achieving critical outcomes, even under demanding conditions such as multiple priorities and short-notice deadlines.
• The presentation of a consistently professional demeanor at all times, even in difficult, negative or frustrating situations such as when handling complaints from students, parents/guardians, staff, faculty, or members of the community.
• The application of effective diplomatic and interpersonal communication skills when mediating conflicts between competing interests, some of whom may at times express strong emotions such as anger.
• Ability to use computers and computer systems (hardware and software) to set up functions, to enter data, to retrieve and process information and to create documents.
• Ability to retrieve information from written documents and from computer-generated reports.

Regular Work Hours/Travel Requirements

Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Frequent extended or irregular hours required, including evenings and weekends.

Occasional local and regional travel may be required to attend meetings and events.

About USI

The University of Southern Indiana is a public higher education institution located on a beautiful 1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for this position include:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 7% of annual salary.
• Full tuition fee waiver for employees, spouses, and dependent children.
• Accrue up to 10 paid vacation days per fiscal year – accrual increases after 4, 7, and 11 years of service

For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.

Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the Associate Director of Human Resources, Constance Hermann, at [e-mail] or [phone]. Contacting the Associate Director of Human Resources is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at [e-mail] or [phone].

EEO Statement

USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities