College Intern - Summer 2027 - Desktop Support

Excellus BCBS; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

Excellus BCBS in Syracuse, NY offers a paid Summer College Internship Program lasting 10 weeks from the first Monday in June to the second Friday in August (up to 40 hours per week). Interns work on meaningful projects, are mentored, and participate in development workshops across diverse tracks including IT, Analytics, and Finance.

Responsibilities include supporting the laptop refresh program, imaging laptops, installing software, and assisting employees with data transfers.

Qualifications

• Desired majors include Computing Sciences & Information Technology or similar degree programs.
• Excellent communication and organizational skills are essential.
• Prior experience in a tech support role (help desk) is a plus but not required.

Responsibilities

• Primary project will be the laptop refresh program; imaging, software installation, and data transfer assistance.
• Work with a mentor and support key strategic projects.
• Deliver presentations at internship completion.
• Maintain confidentiality and strong attendance in line with company policies.

Skills

Communication skills

Organizational skills

Multitasking

Teamwork

Attention to detail

Microsoft Office

Education

Computing Sciences & Information Technology or similar degree program

Tools

Imaging software

Software installation

Job description

Job Description:

Summary:

The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. Through the internship program, our interns can attend development workshops that are focused on key business concepts. Interns may work within the skills-based tracks of Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non-technical and/or technical based degree programs.

• This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week).
• Interns may reside in either a technical or non-technical area.
• Development workshops are provided to help with the transition from school to the corporate environment.
• Housing is not provided as part of our program.

Essential Accountabilities:

• Specific duties will vary by assignment; specific divisional callouts are listed below.
• Primary project will be working on the laptop refresh program. The intern will be prepping laptops in our Desktop Lab in Syracuse.Prepping the laptops includes, Imaging, installing software, and assisting the users with any transfer of data. They will be reaching out to employees in the Syracuse region to schedule time to come in to get a new laptop. The incumbent will be working with our Syracuse Desktop Team members but will largely be working independently once trained with the tools needed to perform the task.
• Works with a mentor and supports key strategic projects.
• Completes work assignments based on business needs, departmental priorities, and individual qualifications.
• Performs a mix of technical and/or non-technical tasks that will cover a broad range of business-related projects.
• Creates and delivers presentations at completion of internship.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintain confidentiality and protection of member privacy in accordance with the company policies.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

• Desired Majors/Degree Programs Include: Computing Sciences & Information Technology (i.e. Computer Science, Software Engineering, IT Networking, Cybersecurity, etc.) or similar degree programs. (Position Specific Majors/Degree Programs identified by manager (ending with ‘or similar program(s)')
• Preferred (but not required) experience with: Intern will be coordinating and scheduling with our end users so good organizational skills are a must.
  Excellent Communication skills are also important in this role as the intern will be meeting with users from all levels of the organization.
  Prior experience in a tech support role (college Help Desk for example) would be good but not required.
• High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program).
• Must be in good academic standing.
• Excellent written and verbal communication skills, with ability to interact with technical and non-technical audiences and interface with staff at all levels of the company.
• Ability to multitask in a fast-paced environment while maintaining strong attention to detail changing environment and deliver high-quality work product.
• Ability to work well in a team establishing good working relationships with peers.
• Demonstrates strong organizational, analytical, problem-solving and prioritization skills.
• Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.
• Commitment to continuous improvement of skills and team functioning.
• Self-motivated and able to work independently, as well as on intra- and inter- departmental teams as needed.
• Experience with Microsoft Office Suite.
• Experience using a desktop computer in a professional environment.

Physical Requirements:

• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or training courses as needed.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Level I - Minimum $18.00 - Maximum $20.00

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

Compensation Range(s):

Level I - Minimum $18.00 - Maximum $20.00

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.