College Intern - Summer 2027 - Behavioral Health Provider Relations

Excellus BCBS; Town of De Witt (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Excellus BCBS invites students to join a 10-week paid Summer College Internship Program, running from June to August with up to 40 hours per week. Interns gain access to development workshops, mentorship, and work on meaningful projects across tracks like Business Administration, IT, Analytics, and more.

Interns may explore technical or non-technical areas and will present their outcomes to leadership while developing professional skills in a corporate setting. Housing is not provided.

Qualifications

• Pursuing full-time undergraduate or graduate degree; high school diploma required.
• Excellent written and verbal communication; ability to interact with diverse audiences.
• Proficient in Microsoft Office; strong presentation skills beneficial.
• Experience with customer service and presentations is helpful.

Responsibilities

• Research and develop content for new provider training programs.
• Shadow Provider Relations Representatives and related staff.
• Support mentor-led activities and key projects.
• Create and deliver presentations at internship completion.
• Maintain confidentiality and protect member privacy per policy.
• Attend development workshops and participate in team initiatives.

Skills

Public speaking

Customer service

Multitasking

Attention to detail

Microsoft Office

Education

High School diploma

Undergraduate/Graduate student

Tools

Microsoft Office Suite

Job description

Job Description

The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. Through the internship program, our interns can attend development workshops that are focused on key business concepts. Interns may work within the skills-based tracks of Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non-technical and/or technical based degree programs.

• This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week).
• Interns may reside in either a technical or non-technical area.
• Development workshops are provided to help with the transition from school to the corporate environment.
• Housing is not provided as part of our program.

Essential Accountabilities

• Specific duties will vary by assignment; specific divisional callouts are listed below.
• The Behavioral Health Provider Relations Intern will partner with Provider Clinical Trainers to research and develop content for new provider training programs. The intern will participate in training sessions, assist with day-to-day training activities, and work directly with providers to support engagement and education initiatives. In addition, the intern will have the opportunity to shadow Provider Relations Representatives, Case Managers, and Contracting staff to gain a comprehensive understanding of each department's role and the importance of collaboration in supporting providers and delivering high-quality behavioral health services.
• Works with a mentor and supports key strategic projects.
• Completes work assignments based on business needs, departmental priorities, and individual qualifications.
• Performs a mix of technical and/or non-technical tasks that will cover a broad range of business-related projects.
• Creates and delivers presentations at completion of internship.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintain confidentiality and protection of member privacy in accordance with the company policies.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications

• Desired Majors/Degree Programs Include: Psychology, Social Worker, Human Services or similar program(s)
• Preferred (but not required) experience with: Customer Service, Presenting/Public Speaking, PowerPoint, Excel, & Word
• High School diploma along with proof of continuous college enrollment (enrolled in a full-time undergraduate or graduate degree program).
• Must be in good academic standing.
• Excellent written and verbal communication skills, with ability to interact with technical and non-technical audiences and interface with staff at all levels of the company.
• Ability to multitask in a fast-paced environment while maintaining strong attention to detail changing environment and deliver high-quality work product.
• Ability to work well in a team establishing good working relationships with peers.
• Demonstrates strong organizational, analytical, problem-solving and prioritization skills.
• Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.
• Commitment to continuous improvement of skills and team functioning.
• Self-motivated and able to work independently, as well as on intra- and inter- departmental teams as needed.
• Experience with Microsoft Office Suite.
• Experience using a desktop computer in a professional environment.

Physical Requirements

• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or training courses as needed.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation Range(s)

Level I - Minimum $18.00 - Maximum $20.00

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.