Collector - Revenue Cycle Consumer Center - Sharp Corporate - Day Shift - Full Time

300 Sharp HealthCare; San Diego (CA); On-site; USD 36,000 - 51,000; Full time

Job summary

Sharp HealthCare in San Diego, CA seeks a billing specialist to collect private pay receivables from payment to assignment to bad debt. You will initiate and respond to patient inquiries to recover payments and ensure accurate account status.

Responsibilities include preparing delinquent accounts for outside collection, communicating with patients and carriers, and documenting actions in the system. Strong attention to detail and professionalism are essential.

Qualifications

• H.S. Diploma or equivalent required.
• 2 years experience in medical billing and collections preferred.
• Call center experience preferred.

Responsibilities

• Prepare delinquent accounts for transfer to outside collection agency.
• Initiate and monitor collections actions and payments according to policy.
• Communicate professionally with patients, insurance carriers and coworkers.
• Document actions and financial notes in the computer system.
• Attend and actively participate in unit and staff meetings.

Skills

Call center experience

Communication skills

Education

High School Diploma or Equivalent

Job description

Hours

Shift Start Time: 8 AM Shift End Time: 4:30 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $26.320 - $32.890 - $36.830 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

To collect private pay receivables from point of payment or to assignment to bad debt, via initiating and responding to patient inquiries.

Required Qualifications

H.S. Diploma or Equivalent

Preferred Qualifications

2 Years experience in all areas of medical billing and collections with demonstrated above-standard performance. Call center experience.

Essential Functions

• Agency Assignment Prepare delinquent accounts for transfer to outside collection agency after all avenues for obtaining payment have been exhausted. Review accounts and make the necessary adjustments to achieve correct balances. Based on retroactive review of financial information or receipt of new eligibility information, prepare and/or report cancellations to outside agencies. Act as liaison to outside collection agency to ensure payment collection and recovery. Report payments and adjustments as required. Budget plan edit list worked in a timely manner. Ensure payment arrangements exceeding policy are reviewed by Team Leader. Monitor accounts to ensure promised payments are received and agreements are cancelled when broken. Print, review and mail budget plan contracts as per established policy and procedure.
• Collections Assess accounts via PCS (Paperless Collection System) workfile to commence direct collections action by initiating phone calls (average of 3 calls per patient) to patient/guarantors according to guidelines established for Department and conveyed by Team Leader. Initiate budget plan, collection assignment, insurance rebill or charity process after determination of recovery.
• Communication Communicate with all co-workers, insurance carriers, patients, etc. and maintain professionalism regardless of provocation by caller. Dispense information regarding Sharp HealthCare policies and procedures in a positive, accurate manner. Diffuse irate callers and/or transfer callers to Team Leader when appropriate.
• Correspondence and reports Demonstrates cooperation and teamwork via participation in other projects (i.e. special reports). Assists co-workers as needed in training, coverage, backlogs, and responding to the needs of the Department. Attends and actively participates in unit and staff meetings. Displays positive, cooperative attitude. By assigned alpha designation, process correspondence from patients, responding via customized letter, itemized statement or insurance re-billing as required. Document Computer system with financial notes to indicate all actions taken.
• Demonstrates initiative Demonstrates self-motivation. Works independently with minimal supervision. Demonstrates adaptability/flexibility in working with patients and in work assignments. Accepts responsibility in areas related to position duties. Attends available education classes and seminars as they arise.

Knowledge, Skills, and Abilities

General knowledge of office procedures and ability to utilize resource materials in an organized manner. Ability to discuss personal and financial matters with patients and/or their representatives regarding credit, law, and collection policies and procedures. Familiarity with regulations governing collection proceedings and the release of confidential information. Previous experience with on-line computerized accounts receivable systems, including IDX. Demonstrated ability to communicate effectively both verbally and in writing.

Equal Opportunity Statement

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

About Sharp HealthCare

Sharp HealthCare is a not-for-profit health care system based in San Diego, California, with four acute care hospitals, three specialty hospitals, three medical groups and a health plan. We provide medical services in virtually all fields of medicine, including primary care, heart care, cancer, orthopedics, women’s health, rehabilitation, robotic surgery and bariatric surgery. Sharp sets the community standard for exceptional care. Sharp Grossmont Hospital and Sharp Memorial Hospital have received prestigious Magnet recognition by the American Nurses Credentialing Center for excellence in nursing practices and quality patient care. At the heart of our organization are more than 18,000 affiliated physicians, nurses, staff and volunteers who are on a journey to make health care better for our patients and their families. It’s what we call The Sharp Experience - treating each person with dignity, compassion and respect, and using our clinical excellence and advanced technology to deliver the highest-quality patient care. We are dedicated to transforming the health care experience by making Sharp the best place to work, the best place to practice medicine and the best place to receive care in San Diego.