Collector I

Teachers-Federal-Credit-Union; Brentwood (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) contribution

Dental & Vision covered

Tuition reimbursement

Loan discount

Job summary

Teachers Federal Credit Union in New York state seeks a delinquency specialist to contact members by phone, mail or in person to recover loan payments and update records. You will follow up on delinquent accounts, review options, and ensure accurate receivables and credit records.

The role emphasizes adherence to CFPB rules, state and federal regulations, and strong attention to detail. Experience with debt collection systems (Akcelerant or DNA preferred) and solid communication skills are

Qualifications

• Associate degree or four years of directly related experience.
• Minimum two years of related experience.
• Proficiency in Microsoft Excel and Word required.
• Regulations regarding debt collection and collection law required.
• Akcelerant preferred.
• DNA preferred.
• Effective written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Collect outstanding balances on loans by reviewing loan activity reports and status of loans outstanding.
• Engage with members by phone, mail, or in person to discuss delinquency and repayment options.
• Conduct skip-tracing to locate members and review loan accounts for accuracy.
• Restrict accounts for automatic withdrawals or close lines of credit for severe delinquency.
• Review loss mitigation options with members and refer hardship cases to management.
• Recommend collateral for repossession or placement with agencies and assist in redemption.
• Respond to inquiries about loan payments and repayment arrangements.
• Adhere to company procedures and CFPB/state/federal regulations.
• Perform other duties as assigned by the supervisor.

Skills

Communication skills

Detail oriented

Multitasking

Time management

Education

Associate’s degree

Two years related experience

Tools

Akcelerant

DNA

Excel

Word

Job description

• Job Category Credit
• Employee Type Regular Full Time
• Required Degree 2 Year Degree
• Manage Others No

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities .

Summary:

Responsible for initiating calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.

Education and/or Experience

• Associate’s degree required or four years of directly related experience
• Minimum two years of related experience required
• Microsoft Applications, including Excel and Word required
• Regulations and policies regarding debt collection and collection law required
• Akcelerant preferred
• DNA preferred
• Effective written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to successfully manage multiple tasks and meet tight deadlines

Job Responsibilities:

• Collect outstanding balances on loans by receiving and reviewing loan activity reports to determine the status of all loans outstanding. Engage in collection activities for all kinds of loans, e.g. auto loans, mortgages, Visas, student loans, etc.
• Contact or meet with members to begin a dialogue and obtain a reason for delinquency, discussing corrective actions and potential repayment options and researching to verify allegations of payments made
• Engage in skip-tracing activities and research to locate members
• Restrict accounts for the automatic withdrawal of money to satisfy loans outstanding or for severe delinquency status, closing lines of credit or credit cards
• Review loss mitigation options with members and recommend loan repayment strategies to supervisor, referring hardship cases to management
• Recommend collateral for repossession, account placement with collection agencies or attorneys, and work with members during the redemption process
• Receive and respond to calls for information or assistance with regard to loan payments
• Handle calls related to vehicle repossessions for redemptions or liquidation of collateral
• Adhere to all company procedures, state and federal regulations, and the Consumer Financial Protection Bureau (CFPB)
• Perform other duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $23.00 - $27.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers