Collections Specialist I

M&T Bank Corporation; Getzville (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a collections associate to manage a delinquent loan portfolio and arrange repayment plans. You will perform outbound calls, assess repayment prospects, and coordinate with internal teams to minimize losses while preserving customer relationships.

The role requires at least a year of relevant experience, strong communication skills, and attention to detail.

Qualifications

• High School diploma/GED plus a minimum of 1 year relevant work experience.
• Experience with word processing, spreadsheet and presentation software.
• Detail oriented. Strong verbal and written communication skills.

Responsibilities

• Initiate contact with consumer borrowers in early delinquency; assess repayment prospects.
• Arrange repayment schedules or other solutions such as loan workout or extensions.
• Document outcomes of all calls and respond to questions regarding Consumer products at various stages of delinquency.
• Identify suspect situations (fraud, lack of insurance) and escalate with recommendations.
• Utilize internal collections and accounting systems for all loan types and maintain workflow accuracy.
• Adhere to compliance and internal controls; support audit points and regulatory requirements.

Skills

Communication skills

Detail oriented

Customer service mindset

Education

High School diploma/GED

Associate’s degree

Tools

Word

Excel

PowerPoint

Job description

Overview

Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.

Primary Responsibilities

Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. Document outcomes of all calls. Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency. Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action. Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned.

Scope of Responsibilities

This position works under direct supervision and does not have exclusive autonomy. In addition, this position does not have the authority to waive late fees or offer settlements.

Education and Experience Required

High School diploma/GED plus a minimum of 1 year relevant work experience. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills.

Education and Experience Preferred

Associate’s degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. Pay range: $18.00 - $28.31 Hourly (USD).

Location

Getzville, New York, United States of America.

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.