Collections Specialist - Hybrid/Remote Eligible

LUX Infusion; Oregon (WI); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

LUX Infusion in Overland Park, KS is seeking a Collections Specialist to support infusion care by ensuring timely reimbursement and accurate payer balances. You will work to resolve claims and keep patient access smooth.

In this role you’ll follow up on submitted claims, monitor payer accounts, investigate denials, and collaborate with billing, pharmacy, and operations to expedite resolutions. A hybrid model is possible.

Qualifications

• High school diploma or GED is required.
• Minimum of three (3) years of experience in collections-related activities.
• Experience providing customer service to internal and external stakeholders.
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Follow up on submitted insurance claims to ensure correct and timely payment.
• Monitor and manage assigned payer accounts to minimize delinquent balances.
• Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths.
• Work directly with payers to correct issues and secure reimbursement.
• Distinguish between claims billed correctly versus those requiring correction or rebilling.
• Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements.
• Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently.
• Respond professionally and promptly to customer and internal inquiries related to claim status.
• Stay current on billing regulations, coding guidelines, and payer policy updates.
• Utilize clearinghouses and billing systems to support effective collections workflows.
• Assist with data entry, reporting, and administrative tasks as needed.
• Maintain accuracy, follow-through, and professionalism in all payer interactions.

Skills

Analytical skills

Persistence

Customer service mindset

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

LUX Infusion in Overland Park, KS is seeking a Collections Specialist to support infusion care by ensuring timely reimbursement and accurate payer balances. You will work to resolve claims and keep patient access smooth.

In this role you’ll follow up on submitted claims, monitor payer accounts, investigate denials, and collaborate with billing, pharmacy, and operations to expedite resolutions. A hybrid model is possible.