Collections Specialist – Financial Services

Beacon Hill; Cheshire (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Beacon Hill in Cheshire, CT is seeking a dedicated Collector to support customer account management and resolution activities. This role involves communicating with customers, maintaining accurate account records, coordinating follow-up efforts, and assisting with the overall management of outstanding accounts.

The ideal candidate has 1+ year of collections, customer service, or financial services experience, with knowledge of banking practices and regulatory requirements.

Qualifications

• 1+ year of experience in collections, customer service, or financial services.
• Experience in banking, lending, or loans is preferred.
• Knowledge of collection practices and regulatory requirements is a plus.

Responsibilities

• Communicate with customers regarding account status and payments.
• Maintain accurate documentation and update account records.
• Review customer accounts and assist with resolution activities.
• Coordinate with internal teams and external partners as needed.
• Assist with account research, reporting, and administrative activities.
• Ensure adherence to company policies and regulatory requirements.
• Support departmental initiatives and special projects.

Skills

Collections experience

Customer service

Financial services

Job description

Beacon Hill in Cheshire, CT is seeking a dedicated Collector to support customer account management and resolution activities. This role involves communicating with customers, maintaining accurate account records, coordinating follow-up efforts, and assisting with the overall management of outstanding accounts.

The ideal candidate has 1+ year of collections, customer service, or financial services experience, with knowledge of banking practices and regulatory requirements.