Collections Specialist

Texas A&M University System; Texarkana (AR); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life Insurance

Retirement plan

Paid holidays & vacation

Job summary

Texas A&M University - Texarkana is seeking a Collections Specialist in the Business Office. The role collects student receivables, processes payments, and maintains accurate records within the university systems, while delivering strong customer service to students and staff.

Responsibilities include monitoring delinquent accounts, generating billing statements, and supporting new student orientations.

Qualifications

• Minimum: High school diploma or equivalent and five years of related experience.
• Proficiency in word processing, spreadsheet, and database applications.
• Strong verbal and written communication skills and ability to multitask.
• Ability to work cooperatively with others and maintain accurate records.

Responsibilities

• Provide courteous customer service to students, parents, and departments.
• Maintain student accounts and documentation in spreadsheets and systems (FAMIS/Banner).
• Process cash deposits, payments, and refunds with accuracy.
• Generate monthly student billing statements and pursue delinquent accounts.
• Assist with new student orientations and general information for departmental needs.

Skills

Verbal and written communication

Interpersonal skills

Multitasking and teamwork

MS Office proficiency

Education

High school diploma or equivalent

One year college credit

Job description

Job Title

Collections Specialist

Agency

Texas A&M University - Texarkana

Department

Business Office

Proposed Minimum Salary

Commensurate

Job Location

Texarkana, Texas

Job Type

Staff

Job Description

Receives cash from students, faculty, and staff in payment for goods and services and accurately records all moneys received. Responsible for maintaining customer service quality when answering inquiries concerning student accounts and making payment arrangements. Manages student accounts and collection of all receivables. Provides administrative support for all matters pertaining to Student Accounts.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures prompt and courteous customer service to students, parents, outside agencies, and departments.
• Assists in the evaluation of student financial services provided and seeks continuous improvement.
• Serves as a consultant to University offices that need assistance in dealing with student financial problems.
• Accurately monitors state mandated tuition/fee reductions.
• Receives outside scholarships, maintains rosters in excel, and notifies the scholarship office of recipients.
• Handles delinquent accounts which require due diligence with detailed documentation using written and oral correspondence as necessary.
• Prepares student billing statements on monthly basis.
• Actively pursues delinquent accounts, which requires due diligence with detailed documentation using written and oral correspondence as necessary.
• Assists with New Student Orientations.
• Handles cash received at the cashier’s window, deposits from departments and payments received by mail.
• Receives all university revenue including tuition and fees, payment for returned checks, and miscellaneous fees, and enters the information into FAMIS and Banner, the Student Information System.
• Maintains all daily Business Office reports and receipts through a computerized subsidiary ledger system.
• Processes all returned checks.
• Provides general information for departmental needs.
• Issues and records disbursement of sundry receipt books.
• Responsible for third-party billings and receivables.
• Orders all supplies that will be used at the cashier window.
• Processes and mails all checks from Accounts Payable, including student refunds
• Contributes to the effective team management of all relevant problems, issues and opportunities.

KNOWLEDGE, SKILLS & ABILITIES

Minimum Qualifications

• High school diploma or equivalent combination of education and experience.
• Five years of related experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills.

Preferred Qualifications

• Three (3) years’ experience in financial services, preferably with student finances, to include account management, collections, and billing.
• Commitment to quality customer service.
• Exceptional interpersonal skills, problem solving skills and the ability to work accurately.
• Proficient in word processing and spreadsheet application, MS Office preferred.
• One (1) year college credit
• Two (2) years’ experience in Higher Education

SUPERVISION OF PERSONNEL:

This position may supervise part-time or student workers.

OPEN UNTIL FILLED.

To ensure full consideration, applications must be submitted by 07/10/2026

BENEFITS

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence, A&M-Texarkana is an engaging and rewarding place to work.

Insurance:

• Medical
  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value)
  • Up to 83% of premium covered by the university:
    • Employee and Spouse
    • Employee and Children
    • Employee and Family coverage
• Dental & Vision
• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

Tuition Benefits:

• Public Service Loan Forgiveness Program
• 75% waiver of tuition and fees for full-time employees, their spouses and children

Time Off:

• 8+ hours of vacation paid time off every month
• 8 hours of sick leave paid time off every month
• 8 hours of paid time off for birthday leave
• 12-15 paid holidays each year

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
• Voluntary Tax Deferred Account/Deferred Compensation Plan

Professional Development via LinkedIn Learning

Employee Assistance Program

On Campus Wellness Opportunities

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.