Collections Specialist
Brookdale Senior Living
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Benefits offered by this job
Job summary
Brookdale Senior Living in Milwaukee, WI is seeking a Collections Specialist to monitor delinquent accounts and drive timely payments. You will deliver high-quality customer service across multiple channels, review aging reports, and resolve billing issues in collaboration with field staff.
The role requires at least one year of collections experience, strong communication, and proficiency with Microsoft Office.
Qualifications
- High school diploma or GED required.
- A minimum of one year of collections experience is required.
- Additional experience in accounts receivable, billing and/or customer service in a call center is preferred.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office (Excel, Word, etc.) is required.
Responsibilities
- Monitor and review account status reports to identify and resolve delinquent accounts.
- Provide quality customer service and collections in a high-volume, multi-channel contact center.
- Review aging reports to identify delinquent accounts and initiate collection contact.
- Research and resolve billing errors, disputes, and cash application issues to ensure accuracy.
- Coordinate with field personnel to develop and monitor collection strategies.
- Assist in training associates on collections procedures and systems.
- Identify opportunities to drive process improvements that enhance the customer experience.
Skills
Education
Tools
Job description
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
- Medical, Dental, Vision insurance
- 401(k)
- Associate assistance program
- Employee discounts
- Referral program
- Early access to earned wages for hourly associates (outside of CA)
- Optional voluntary benefits including ID theft protection and pet insurance
- Paid Time Off
- Paid holidays
- Company provided life insurance
- Adoption benefit
- Disability (short and long term)
- Flexible Spending Accounts
- Health Savings Account
- Optional life and dependent life insurance
- Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
- Tuition reimbursement
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The Collections Specialist is responsible for monitoring and reviewing account status reports to identify and resolve delinquent accounts.
- Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
- Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment. Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
- Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
- Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy.
- Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience.
- Additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
High school diploma or GED required. A minimum of one year of collections experience is required. Additional experience in accounts receivable, billing and/or customer service experience in a call center or similar setting is preferred. Excellent oral and written community skills. Proficiency in Microsoft Office (i.e. Excel, Word, etc.) is required.
None
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Talk or hear
- Ability to lift: Up to 25 pounds
- Vision
- Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug-free workplace.
- Gracious hospitality and neighborliness for our residents and families.
- Home-like feel and all-around comfort for residents and visiting family members.
- Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
- Industry leader in clinical care.
- Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
- Extensive corporate support including a robust training program.
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