Collections Specialist

LendingClub; Lehi (UT); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k) match

Wellness program

Onsite gym

Locker room

Showers and bike room

Public Café in building

Light-filled work-spaces

Covered parking

Basketball courts

Healthy snacks

Job summary

Happen Bank (formerly LendingClub) is seeking a collections professional to operate in a fast-paced, high-volume call center. You will make outbound calls, influence outcomes, and negotiate payment arrangements while supporting members through challenging financial decisions.

We offer a hybrid work model with in-office days and performance-based bonuses. The role requires 1+ year of collections or sales experience and a high school diploma or GED.

Qualifications

• 1+ year of collections and/or sales experience.
• Ability to thrive in a high-stress environment while navigating emotions of others; professional and respectful demeanor.
• High school diploma or GED equivalent required.

Responsibilities

• Make outbound collections calls on an auto-dialer (about 100–120 calls daily).
• Navigate difficult conversations, overcome objections, negotiate payment arrangements and influence outcomes.
• Listen to goals/needs and tailor solutions using LendingClub tools and resources.
• Contribute to defined KPIs and results by adding a human element to the call model.

Skills

Collections experience

Sales experience

Education

High school diploma or GED

Job description

Current Employees of Happen Bank: Please apply via your internal Workday AccountHappen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.About the RoleAt LendingClub, we take pride in supporting members through challenging decisions, and we’re looking for professionals ready to build and apply strong problem-solving and persuasion skills.This role is designed for individuals ready to take the next step, navigating nuanced financial situations that call for advanced communication, negotiations and critical thinking. You’ll manage complex, high-risk accounts, balancing firm decision-making with empathy, resilience, and adaptability.Bring your experience — and grow it with us.What You'll DoYou will work in a fast paced, high-volume environment as you make outbound collections calls on an auto-dialer. About 100 -120 calls daily.You will navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements.You will listen and seek to understand the member’s goals/needs and tailor specific solutions using LendingClub tools and resourcesYou can expect to contribute to defined KPIs and results by infusing a human element into our call model.Pay$18.00/hr base + monthly performance-based bonuses. Avg earnings $22-25/hrSchedules (subject to change):10:30 AM – 7:00 PM Monday – Thursday; 9:30 AM – 6:00 PM FridayOR6:00 AM - 3:00 PM 4 Weekdays; 7:00 AM - 4:00 PM Saturday - Saturdays are required for the early schedule.Start DateSeptember 21, 2026We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered.About YouHave 1+ year of collections and/or sales experienceContribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development.Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful mannerHigh school diploma or GED equivalent requiredVirtual (Work from Home) Considerations:LendingClub currently has options to work from home, but we are asking for flexibility going forward as circumstances change and we potentially determine to transition teams back to work in the office. The following are requirements to perform this role while working from home:Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)Be able to connect directly into your modem/router (not via wifi) ethernet cord providedBe comfortable trouble shooting technical issues without in-person IT supportMUST live and work within 75 miles of the LendingClub office hiring this role.While working, it is expected that you are not the primary caregiver to any pets, children or elderly.Working ConditionsRequired to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.What Makes LC different:A great place to build your careerWe want you to learn and grow with us. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.We celebrate individualityIndividual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups—like our women’s, veterans, Latinx, and LGBTQ groups—offer more ways to feel connected and supported within our LendingClub community.You are worth itWe want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:Generous paid time off401(k) match up to 4% or $5,000 per yearWellness program with cash incentives and more!Perks with purposeWe also offer a wide range of onsite perks to help you get the most out of your day.Onsite gym, locker room, showers and a bike roomPublic Café in the buildingLight-filled, colorful work-spaces that encourage collaboration and innovationCovered parkingBasketball courts and open field for sports activitiesHealthy snacks and drinksPosition ineligible for visa sponsorship.Check us out on social media!LendingClub LinkedIn#LI-Hybrid#LI-SS1#LCMR2Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] on AI Tool UseFor select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.